Market Operations Director

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This role offers competitive compensation based on your skills and experience. Discuss details with your recruiter.

$/yr – $/yr

Everything’s on the menu  Wonder app is the premier platform to feed every craving, all in one order. Our 25+ award‑winning restaurant partners span every cuisine, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. Dine at bricks‑and‑mortar locations across the East Coast or order from neighborhood gems nearby.

Everything is made to order at our brick‑and‑mortar locations across the East Coast and delivered fast and free, and more locations are opening every week. Join a team of technology, culinary, and logistics pioneers, backed by top‑tier venture capitalists, and help us make great food more accessible.

As Market Operations Director, you will lead operational excellence across a multi‑unit restaurant region spanning multiple cities and locations. Drive consistent guest satisfaction, operational standards, and profitability across your market. Work closely with restaurant leadership teams, guiding them in day‑to‑day operations, long‑term strategic planning, and talent development. Execute the company’s strategic initiatives at the market level, fostering a culture of high performance, accountability, and growth.

• Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values.
• Lead and develop a team of Senior Operations Leaders to align with company goals and market growth strategies.
• Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement.
• Monitor financial performance through P&L management and use reporting tools to ensure profitability and cost control.
• Oversee hiring, training, and development of leadership talent to foster high‑performing teams and support succession planning.
• Collaborate with cross‑functional teams to evaluate and approve market growth opportunities.
• Lead new restaurant openings by recruiting, training, and operational setup.
• Ensure compliance with food safety, labor laws, and other regulations across the market.
• Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions.
• Build relationships with internal and external stakeholders to support seamless communication.
• Lead performance reviews, competency discussions, and corrective actions to sustain market success.

• 7+ years of multi‑unit restaurant management experience in a high‑growth, geographically dispersed environment managing 20+ stores.
• Proven leadership in developing, coaching, and retaining high‑performing teams.
• Strong financial acumen with experience managing market‑level P&L and driving profitability.
• Excellent communication, organization, and decision‑making skills under pressure.
• Ability to travel frequently across the market to maintain operational oversight and lead by example.
• Bachelor’s degree or equivalent work experience is preferred.
• Passion for developing talent, driving operational excellence, and exceeding guest expectations.

• Must be 21 years old and legally authorized to work in the US.
• Must be able to lift 50 pounds.
• Must be able to stand for a full shift while working.
• Must have open availability, including night and weekend availability.
• Must have the means of transportation and ability to travel from site to site within assigned region.
• Must have a current Food Handlers Certification.
• This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool).

• Salary Range: $138,000 per year – $159,000 per year.
• Multi‑Location Role, Travel Required.
• Reports to:
  
  Regional Vice President.

• Medical, Dental, and Vision Insurance.
• 100% employer‑paid Life Insurance.
• 401(k) Retirement Plan.
• Employer match for Health Savings Account (HSA).
• Learning and Development opportunities to…