Client Services Manager; Coffee Services & Equipment - Milford, Ct

CLIENT SERVICES MANAGER (COFFEE SERVICES & EQUIPMENT) - MILFORD, CT

Join to apply for the CLIENT SERVICES MANAGER (COFFEE SERVICES & EQUIPMENT) - MILFORD, CT role at Canteen North America

Salary: $70,000 - $80,000 /year

Other Forms of Compensation: Yearly Bonus Incentive

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team?

You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Job Summary: This position has direct customer contact with client, analyzing business performances and managing on site employees- serving the client. The goal is to ensure that we offer outstanding service while building and sustaining long-term relationships that result in high customer satisfaction.

• Supports the preparation of business reviews
• Makes recommendations to identify program enhancements and provide customer value
• Assists in operational set-up of new business locations
• Expedites day to day service problems
• Builds and sustains relationships with clients
• Manages onsite service staff ensuring excellence in pantry operations
• Provide HR Functions such hiring, disciplining, and coaching
• Performs other duties as assigned

• A minimum of an associate degree
• Minimum 3 Years of Account Management Experience in similar industry
• Demonstrated ability to prepare, analyze, present complex business reviews to clients
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service mindset
• Proven long-term relationship building experience
• Demonstrated ability to use analytical and intuitive judgment and sound decision making

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  for paid time off benefits information.

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