Manager, Business Administration

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Business Administration leads the essential activities and colleagues that drive Stores' business processes, enabling Macy’s Stores to run successfully. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions, including budgets and cash office functions.

What You Will Do

• Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment.
  • Maintain profit through effective staffing, weekend compliance, and controllable expenses
• Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring
• Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
  • Establish work strategies, manage colleague performance and behavior, and address and resolve complaints
• Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation
  • Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates
• Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training.
  • Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements
• Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory
• Maximize sales and minimize expenses
• Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance
  • Develop action plans to drive overall store profitability
• Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand
  • Maintain and balance staffing to meet targets
• Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits
  • Resolve store environment issues and safety concerns in partnership with the Facilities team
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Leadership and Management:
Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management

Operational Management:
Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability

Recruitment and Retention:
Experience in leading the hiring process, onboarding, and retention strategies to reduce turnover and enhance engagement

Training and Development:
Expertise in leading training initiatives, ensuring high adoption rates, and aligning with the Central Team on updates

Collaboration and Communication:
Strong collaboration skills and excellent communication, writing, and presentation abilities

Customer and Team Focus:
Energetic team member with strong customer service skills and the ability to maintain a clean and safe store environment

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
  • 3-5 years of management experience in a retail store
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
  • Involves standing for…