ShopRite - Store Detective; Milford CT Range

It takes many different skills, abilities, and people to be a part of the team that operates our stores. Shop Rite believes that its associates are its best asset. Associates are provided with the knowledge, skills, and tools to be the leading retailer in our markets. Whether it's providing world‑class customer service, offering exceptional products at a competitive price, or learning the latest in merchandising and display, the company's training programs provide the individual with a solid foundation to achieve their best.

We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

To deliver a great customer experience while providing a safe environment, and ensure the safety of all Company assets; to protect Company assets within assigned stores through detection of Customer, Vendor, and Associate theft through direct observations and CCTV surveillance.

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to work in varying temperatures.
• Ability to travel to various store locations, if applicable.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

• Utilize Company Loss Prevention reporting and applications (i.e. Lane Hawk, Smart Store) to identify and minimize potential loss and shrink.
• Detect and apprehend Customers, Associates, and Vendors for theft in a professional manner in accordance with Company policy, by specific directions of the Loss Prevention Specialist, and legal requirements in order to protect assets.
• Represent the Company in criminal actions as result of apprehensions made.
• Participate in special investigations when assigned.
• Bring loss vulnerabilities existing in any assigned store, along with recommendations, to the attention of Store Management and Loss Prevention Specialist.
• Be knowledgeable and understand all departmental procedures within the Company in order to be able to detect policy violations.
• Coordinate own activities and functions to obtain maximum productivity and efficiency.
• Observe security standards by staying alert and being aware of Customer actions and behavior; report to Store Management any abnormal behavior.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs.
• Maintain the security of auxiliary doors and entrances.
• Maintain good communications with Associates and Store Management throughout the Company.
• Notify Store Management of personnel situations or policy violations having an adverse effect on store operating performance or of situations requiring disciplinary action.
• Understand operation of cash register and follow all cash handling procedures.
• Greet all customers and provide them with prompt, courteous service and assistance.
• Be knowledgeable about location of items in store.
• Understand and adhere to Company shrink guidelines as relates to store operations.
• Maintain a clean, neat, organized and safe work/shopping environment.
• Observe store rules and Company policies.
• Dress and groom according to Company policy including uniform, name badge and hat or hair restraint requirements.
• Observe shift operating hours at all times as scheduled or assigned by the store manager.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
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