Retail Keyholder; Store

Retail Keyholder (Store 4070) – Game Stop

Join Game Stop’s mission to deliver the latest and greatest in gaming products while providing exceptional service. As a Retail Keyholder, you will assist management in executing and supervising all store activities, ensuring a sales environment that reflects Game Stop’s Circle of Life buying, selling, trading, and reservation model.

• Provide best-in-class guest service: greet guests, respond promptly to questions and concerns, assist with gaming needs, inform guests about promotions and the trade‑in program, recommend additional items, and express gratitude.
• Support the overall shopping environment, including visual and operational elements, and nurture relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS computer system.
• Address guest comments or questions in person or on the phone, answering calls promptly and courteously.
• Promote Game Stop’s guest benefits such as title reservations and the Pro Rewards loyalty program.
• Ensure all store areas, including restrooms, are clean, organized, and merchandised according to company guidelines and maintain fixtures and equipment in working order.
• Complete omni‑channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness, safety best practices, and bank deposits as required.
• Conduct inventory counts, restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system; complete closeout paperwork and bank deposit slips.
• Check shipments for discrepancies and record any discrepancies in the POS system; report to appropriate managers.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring proper labeling and packing lists.
• Visually inspect associates’ and leaders’ packages at closing or end of shift.
• Supervise and delegate tasks to Sales Associates when management is absent.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent.
• At least one year of retail sales, guest service, and/or management experience (preferred).
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming.
• Operate the POS computer system and complete required paperwork.
• Basic math skills and alphabetizing skills.
• Self‑motivation and teamwork to complete tasks in a timely manner.
• Problem‑solving and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including nights, weekends, and some holidays; minimum of three days per week availability.
• Remain effective under pressure and handle stress in a manner acceptable to the organization.
• Physical ability to bend, stoop, reach, climb ladders, and lift merchandise up to 30 lbs.
• Stand and move throughout the store unassisted for up to 10 hours per day.

$17.44 – $20.19 per hour

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Sales and Business Development
• Industries:
  Retail

Game Stop…