Client Service Specialist

Client Service Specialist

• Manage large number of incoming requests from our Strategic Clients electronically and/or by telephone
• Identify and assess clients’ needs to achieve satisfaction; respond promptly to client's inquiries and meet client time frames
• Communicate with clients through various channels, such as online portals
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Escalate requests and unresolved issues to the designated resource as required
• Keep records of customer interactions; record details of inquiries, comments and complaints
• Use expertise to build strong relationships with clients (both internal and external), and create an open and accessible communication route for free flow of information
• Follow communication procedures, guidelines and policies
• Provide accurate invoicing to all Strategic Clients
• Identify any discrepancies between contract amounts and invoice amount and resolve any issues

Please contact account manager - Ingrid Annaert - at in