Quality Manager

Employment Type: Full-Time
FSLA: Salary/Exempt
Division: Field Operations
Department: Quality
Reports to: Regional Quality Manager
Supervisory Duties: No

The Quality Manager (QM) will collaborate with several project teams throughout the lifecycle of their assigned projects. Their main responsibility is to support and be a technical and field resource for project teams. This dynamic role includes direct correspondence with the project teams, client/owner, manufacturers, design partners, and other stakeholders while working closely with trade partners to establish quality expectations and ensure execution of site‑specific quality management plan (SSQMP).

• SSQMP:
  Work with project teams to review and finalize their site‑specific quality management plan.
• Lessons Learned:
  Facilitate lessons learned process with assigned project teams. Provide guidance regarding lessons learned review and application during development of SSQMP and preoperational meetings.
• Training:
  Provide training for project teams and subcontractors on quality initiatives, processes, and software/tool utilization (Procore/Templates/Guides).
• Field Checks:
  Review of project documents and specifications to aid in development and execution of field checklist, conduct field walks and review of on‑going work, support building plans for tracking and resolving deficiencies (including third party, owner/architect/engineer, and internal items).
• Constructability:
  Participate in constructability review process as directed.
• Mock‑Ups/Initial Installs:
  Work with project teams to develop tracking and documentation of both mock‑ups and initial installations. Help to identify high‑risk and repeatable scopes/assemblies, review installation instructions and requirements, and help plan a successful installation to be used as a quality guidepost for the work.
• Quality Pre‑Operational Meetings:
  Track and support teams in the development of Quality Pre‑Operational Meetings (agendas, document review and compilation, coordination with subject matter experts, etc.). Participate in meetings for high‑risk scopes, or as otherwise directed.
• Material Verification:
  Assist with the review and verification of incoming materials prior to use on site.
• Punch List / Turnover:
  Work with the team to develop a mutually understood plan, inclusive of all stakeholders, for Punch List, Closeout, and Turnover. Support both the documentation and field efforts to successfully resolve outstanding issues.

• Subject Matter Expertise (SME):
  Based upon the background and specialty education of the candidate: participate in the development of scope‑specific templates and quality plans, participate in meetings and working sessions related to their expertise, assist with the review in‑field of specialty items as directed.
• Corporate Quality Initiatives / Process Improvement:
  Actively note feedback and lessons learned and identify items that could help improve processes and reduce rework. Participate in working sessions, cross‑departmental meetings, presentations, etc. as directed to help implement positive change.
• Contracts and Specifications:
  Review contracts and specifications for quality related language to help project teams understand requirements.

• Strong communication skills.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Understanding of the Three Phases of Control.
• Ability to effectively manage diverse groups and teams, including outside testing agencies or subject matter experts/specialists.
• Strong initiative and problem‑solving abilities.
• Ability to multi‑task and self‑prioritize.
• Motivated and driven.
• Ability to work in a team environment with a primary focus on collaboration.

• Requires a bachelor's degree in engineering, architecture, construction management, engineering technology, building construction, building science or related field.
• 7–10 years as a Superintendent, Quality Control manager, Project Manager, Project Engineer, Construction Manager, Architect, Consulting Engineer, Quality Inspector or similar.
• OSHA‑30 certification.
• Construction Quality Management for Contractors (CQM‑C) Certification.
• Must be familiar with the requirements of EM 385‑1‑1 and have experience in the areas of hazard identification, safety compliance and sustainability.
• Experience leading and directing the work of others.