Licensed Optician

Licensed Dispensing Optician (LDO) role at Tie Talent / My Eye Dr . You will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. The LDO fits, measures, and adjusts eyeglasses to meet the patients’ needs and expectations and solves any difficulty a patient may experience regarding vision care. The LDO provides oversight on all prescriptions throughout the office.

• Provide patients with exceptional customer service by understanding and assisting the patient’s needs
• Guide and assist patients in the eyewear and frame/lens selection process, educating patients with extensive knowledge of product lines and options
• Converse with patients to analyze and assess vision problems and needs
• Provide oversight on all prescriptions throughout the office
• Maximize sales using the company’s best, better, good sales concept and promotions (e.g., anti-reflective coating, poly, warranties, 2nd pairs and backup eyewear)
• Maximize insurance plans for patients and provide comprehensive explanation of benefits
• Understand cost of goods and retail fee schedules and use this knowledge to address cost-conscious patients
• Focus on all company Key Patient Indicators
• Educate patients on adaptation of new prescriptions and care of lenses
• Use pupillometer, PD ruler and other technical aids for proper fit and measurements
• Provide accurate delivery and turnaround times and notify patients of any delays
• Understand promotions, coupons, and third-party programs available through My Eye Dr .
• Conduct “Care Calls” to patients who received eyewear one week prior
• Use lensometer to neutralize, verify, and perform final inspection of eyewear
• Notify and re-notify patients when eyeglasses are complete for dispensing
• Fit and adjust completed eyewear for each patient
• Ensure product pricing is accurate
• Monitor jobs waiting to be picked up and inform management of any job held over 30 days
• Clean and merchandise displays daily
• Place all returns in their proper bins
• Perform preliminary testing for patients, as needed
• Accurately process patient payment transactions
• Help maintain the attractive appearance of the office
• Attend all office meetings
• Participate in all training opportunities offered by My Eye Dr .
• Other duties, as assigned

• Must be State Board Certified Licensed Dispensing Optician
• AA or BA/BS in related field is desirable
• 2-5 years of related eyewear experience within a similar office environment
• Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements
• Strong comfort level with optical and lens-related concerns
• Ability to actively oversee, understand and describe multiple prescriptions daily
• Demonstrated ability to establish positive patient rapport and build relationships for repeat customer trends
• Strong communication skills (oral and written) with the ability to manage priorities in a fast-paced environment
• Ability to multi-task, set priorities and meet deadlines
• Proficiency with automated equipment and systems standard to the optometry industry

• Grow and develop your career through role-specific training programs
• Opportunity to earn bonuses and commissions (role specific)
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Vision coverage and associate discounts on our products
• 401(k) with company match
• Accrue PTO and paid holidays from day one

My Eye Dr . is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to…