Assistant Branch Manager -II

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3 days ago Requisition

Salary Range: $58,352.00 To $72,000.00 Annually

The Assistant Manager I or II at HawaiiUSA FCU plays a pivotal role in supporting branch operations to achieve and exceed member service and organizational goals. The Assistant Manager II leads and motivates their team through collaborative leadership, fostering an environment of integrity, respect, and learning. They are responsible for driving business development initiatives, managing schedules and relationships, and overseeing platform and loan underwriting processes to optimize branch performance.

Ultimately, this role ensures operational excellence and member satisfaction by balancing branch planning with coaching and hands‑on management.

• Support the Branch Manager in daily operations, including scheduling, planning, and cross‑training staff to maximize efficiency and service quality.
• Lead sales training conversations with staff and members to meet or exceed branch sales goals.
• Conduct operational audits and ensure compliance with banking regulations and internal policies.
• Excellent communication skills with the ability to interpret complex documents and present persuasive sales presentations.
• Manage consumer loan underwriting processes and provide financial consulting to members to meet their needs effectively.
• Foster strong banking relationships and collaborate with internal teams to drive branch sales and business development initiatives.
• This position involves interpreting complex financial documents, regulatory requirements, and credit union policies, to ensure compliance and sound decision‑making.
• Perform other duties as assigned.
• Attend community events to promote HawaiiUSA products/services to grow membership, loans, & deposits.
• Manage consumer loan underwriting processes and provide financial consulting to members to meet their needs effectively and foster strong banking relationships.
• Manage and collaborate with internal teams to drive branch sales and business development initiatives.
• Service existing members and Select Employee Groups (SEGs) within assigned market.
• Perform other duties as assigned.

Assistant Manager I

Minimum Qualifications:

• High School Diploma or equivalent
• Minimum of 3 years of experience in sales and service experience.
• Demonstrated proficiency in loan underwriting and/ or depository and branch related products.
• Demonstrated knowledge of credit union or banking regulations.
• Notary (or willing to obtain within the first 12 months of employment).
• NMLS (or willing to obtain within the first 12 months of employment).

Assistant Manager II

Minimum Qualifications:

• High School Diploma or equivalent
• Minimum of 3 years of experience in sales and service experience.
• Minimum of 3 years of supervisory experience.
• Demonstrated proficiency in loan underwriting and/ or depository and branch related products.
• Demonstrated knowledge of credit union or banking regulations.
• Notary (or willing to obtain within the first 12 months of employment).
• NMLS (or willing to obtain within the first 12 months of employment).

Preferred Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• 5 years or more of experience in banking or financial services with demonstrated leadership capabilities.
• Experience in branch management, assistant management, Senior Member Relationship Consultant, or other roles operating in a leadership capacity within the retail credit union or banking industry.
• Demonstrated knowledge of operational audit procedures.
• Proven track record of leading change and innovation in a financial services…