Data Processing User Support Technician , II - Mililani Ike

Data Processing User Support Technician I, II – Mililani Ike

Position:
Data Processing User Support Technician I or II (authorized level II, with application accepted down to the I level if needed). The role supports users within the Hawaiʻi State Department of Education at the Mililani Ike location.

• Provides training and assistance to users on system equipment, procedures and computer application programs. Conducts hands‑on training in proprietary departmental information systems applications (e.g., Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including installation and configuration of various applications, configuring network and VPN connections, proper procedures for bringing up and shutting down equipment, keyboard operation, logging on and off the various systems, etc.;
  
  prepares training outlines/lesson plans, visual aids, exercises and informational material, and provides training updates whenever new releases are acquired or existing programs are upgraded.
• Troubleshoots both hardware and software computer problems, including operating systems, internet, and various applications such as Microsoft Office, electronic mail, etc. Assists users when problems occur, diagnoses causes for interruptions in processing, and takes corrective action as defined in operating instructions or based on previous experience. Determines if a service call should be placed or if the problem should be referred to higher‑level data processing personnel.
  
  Documents problems and resolutions for future reference and participates in testing of new software releases, identifying problems and recommending solutions.
• Maintains contact with users to monitor effectiveness of the training and reinforce the training. Responds to questions from departmental users regarding the capabilities of various software applications and assists them in simplifying the creation and maintenance of proprietary departmental information systems applications by making suggestions as to the operations available within the different software applications to meet specific departmental needs.
• Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial or budgetary and operational requirements of the department; performs rudimentary programming tasks, e.g., to generate ad‑hoc reports.
• Performs work‑site installation and reinstallation of system hardware and software and other PC‑supported applications.
• Schedules and coordinates training center activities (e.g., training classes, video conferences); orders supplies; maintains inventory and coordinates the maintenance and repair of training center equipment; maintains the various servers in the training center; and keeps track of training center expenditures.

Data Processing User Support Technician I (SR‑13): $3,900.00 per month
Data Processing User Support Technician II (SR‑15): $4,221.00 per month

• High school graduation or satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation. Experience demonstrating correct English grammar and usage, high degree of verbal skill, and ability to read, comprehend and apply written instructions may substitute for the required education if continuous participation is demonstrated.

General

Experience:

Work experience demonstrating the ability to read and understand complex written materials such as rules, procedures or policies and to write simply and clearly.
Specialized

Experience:

Work experience demonstrating effective use of personal computers, peripheral equipment and a variety of applications (e.g., word processing, electronic mail, spreadsheet, database management). At least one year of work experience must have involved providing assistance and advice to users in resolving hardware and software problems, identifying the nature of the problems and resolving them based on previous experience, consulting manuals, consulting with and/or referring problems to vendors or higher‑level data processing personnel.

For the II level, at…