Service & Delivery Technician III

Service & Delivery Technician III role at Safeway

Albertsons Companies is at the forefront of the revolution in retail. Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III supporting Safeway retail grocery stores in Honolulu, HI. and the surrounding area. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia.

Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci’s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

$2000 Signing Bonus

You will be providing IT Support to our Safeway stores in and around Honolulu, HI and the surrounding area including Eva Beach, Mililani, Aiea, Kailua. You will deploy equipment, install new hardware and software, and work with computers, printers, POS systems, scales, and network servers. You will also troubleshoot and configure various pieces of IT hardware unique to retail, and conduct break‑fix repair on our computers, printers, POS systems, scales, and network servers.

In this role you will have the opportunity to work on different projects and learn new technologies, gaining exposure to all facets of store support, networking with fellow technicians, and supporting store directors to run our best‑in‑class retail grocery stores. The position will be based in Honolulu, HI with 25% travel to the outer islands of Hawaii, Maui, and Kauai.

• Support standard hardware platforms and systems installed throughout Safeway
• Repair all approved standard technology hardware, including PC/Server hardware, network hardware, RF hardware, and printers
• Provide complete recoverability of systems and applications
• Troubleshoot resolution
• Installation of new hardware and software
• Provide customers with IT support; meet goals for service level agreements
• Provide network and remote connectivity (hardware/software) support
• Maintain equipment inventory controls and policies
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems
• Interface with all corporate IT groups for on‑site support and technology resolutions
• Adhere to repair standards and service levels established
• Driving required for this zone service area

• Excellent telephone, customer service, and problem‑solving skills with the ability to gather important information to resolve high‑pressure issues/situations (for remote locations)
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
• Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
• Flexibility to work a variety of shifts, day, evening and overnight, as well as on‑call support capacity
• Strong sense of urgency, business ethics, dependability and follow through

• High school graduate, BA/BS degree preferred, or 3+ year’s technical/training/hardware certifications preferred
• Information Technology project implementation exposure with 5+ year’s technical systems and 2+ years of technical support experience
• 2+ years’ experience with retail store systems, technology systems and hardware preferred
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred
• Must have a good, safe driving record. Must have a reliable vehicle for this position

• Work may be performed in a temperature‑controlled environment
• Must sit, stand, or walk for extended periods of time
• May spend long periods of time at a desk or computer terminal
• Will use keyboards, telephone, and other office equipment during normal workday
• Stooping, bending, twisting, and reaching may be required in completion of…