Associate Team Leader

Overview

Associate Team Leader role at H&R Block. Supports a single retail office during tax season, providing daily operations direction and helping exceed client expectations. Part-time from late fall, transitioning to full-time January–April.

• Support the Multi-Unit Team Leader as onsite point of contact for tax office associates and clients, ensuring quality and consistency to promote the value of H&R Block
• Execute and uphold client service experience; escalate to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed on time with attention to quality standards and priorities
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with MS Office
• Ability to work independently with minimal supervision
• Flexible schedule of 40 hours per week with flexibility based on business needs
• High school diploma or equivalent or higher

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Medical coverage, 401(k), Employee Stock Purchase Plan (eligibility requirements apply)
• Details available at benefits page

At H&R Block we are committed to building a Connected Culture where trust, care, and connections guide how we work together and everyone feels safe to bring their authentic self to work.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

The pay range for this position is $11.00 - $29.00 per hour. Local minimum wage laws apply. Eligible associates may participate in incentive plans and benefits described by the company.

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail
• Seniority level:
  Not Applicable