Concierge Services Representative - Healthcare

Concierge Services Representative - Healthcare role at IRG Physical & Hand Therapy. Base pay range $18.00/hr - $24.00/hr irg is growing and seeking a Concierge Service Representative for our patient care department. We offer work/life flexibility, student loan assistance, a supportive culture and opportunities for professional growth.

Our Concierge Service Representatives (CSR) are the driving force in the patient experience and the first point of contact for IRG patients. CSRs answer incoming phone calls to address non-medical questions, connect patients to a range of services, process incoming leads via faxed referrals, and schedule patient appointments for our clinics. This role centralizes patient communications and conversion processes and is expanding as the department grows.

Candidates may have schedule flexibility to adapt to growth through program launch.

• Respond to patients via telephone by assessing needs and answering general questions regarding treatment options.
• Obtain patient intake information and schedule new patients, then send appropriate materials prior to initial appointment.
• Utilize an electronic medical records system to schedule appointments and facilitate communication to and from the clinic staff in accordance with established protocols.
• Handle physician correspondence.
• Provide excellent customer service by anticipating patient needs.
• Answer multi-line phones and communicate messages.

• High school diploma (Bachelor's degree in related field preferred).
• 2+ years of experience in a customer service position.
• Knowledge of basic insurance and medical terminology.
• Knowledge and adherence to HIPAA laws and compliance regulations.
• Bilingual/multilingual preferred (not required).

• Physical activity including bending, reaching, squatting, lifting, and prolonged periods of sitting.
• Required to work at an IRG facility and be responsible for your own transportation to and from work site.
• Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information.
• Work schedule will be based on the needs of IRG.

• Base salary: $18-$24 per hour, depending on experience.
• Benefits eligibility determined by hours worked; not all programs may be offered to all employees.
• Paid Time Off (Holidays, Vacation, Sick, Personal).
• Continuing Education Funds.
• Student Loan Repayment Program.
• 401(k) plan with employer match.
• Medical, Dental & Vision Plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Long-Term Disability.
• Life and AD&D Insurance.
• Employee Assistance Program.

Our Vision: Empowering all with a passion and purpose to become their best self.

Our Mission: IRG is committed to enhancing the health and wellness of our communities through continuous development, delivering a superior experience, and creating exceptional results.

Our Values: Integrity, Positivity, Innovation, Accountability and Proficiency.

IRG is an equal opportunity employer.