Front Office Coordinator - Float

Front Office Coordinator

IRG Physical & Hand Therapy is growing and looking for a Front Office Coordinator to add to our team. Offering work/life flexibility, a fun and rewarding culture, and professional growth opportunities.

• Optimize patient appointment schedules.
• Manage all incoming phone calls, process and convert new referrals.
• Collect time of service payments and obtain insurance authorizations.
• Maintain relationships and drive the patient experience.
• Learn KPIs and benchmarks that drive clinic success and patient outcomes.
• Build rapport with clients from a variety of backgrounds through strong communication and empathy.

• High school diploma (Bachelor’s degree in a related field preferred).
• 2+ years experience in a customer‑facing position.
• Knowledge and adherence to HIPAA laws and compliance regulations.

• Physical activity including bending, reaching, squatting, lifting and prolonged periods of sitting.
• Required to work at an IRG facility and be responsible for your own transportation to and from work site.
• Potential exposure to virus, disease, and infections from patients in the working environment.
• Ability to perform custodial duties using medical grade cleaning products.
• Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information.
• Work schedule will be based on the needs of IRG.

• Base salary: $20–$25 per hour, depending on experience.
• Benefits (eligibility is determined by hours worked):
  • Paid Time Off (Holidays, Vacation, Sick, Personal)
  • Continuing Education Funds
  • Student Loan Repayment Program
  • 401(k) plan with employer match
  • Medical, Dental & Vision Plans
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
  • Long‑Term Disability
  • Life and AD&D Insurance
  • Employee Assistance Program

IRG is an equal opportunity employer.

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