Front Desk​/Receptionist

Overview

Join to apply for the Front Desk/Receptionist role at BODYROK
.

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes. We are a rapidly growing company seeking fitness enthusiasts who are organized, problem-solvers, and have a passion for our brand. The role supports studio members and guests and contributes to a positive environment for our community.

Compensation
:
This is an hourly position with a base hourly rate plus the potential to earn commissions based on sales. There are no limits or thresholds to commissions.

• Deliver the BODYROK Service Promise by helping maintain a clean, friendly, and well-maintained studio; follow the team member basics of punctuality and dress code.
• Assist members and guests in person and via email with inquiries; support front desk operations and overall guest experience.
• Maintain a clean and orderly studio, including bathrooms, changing rooms, towels/laundry, and trash removal.
• Initiate tasks and perform duties with minimal direction.
• Monitor incoming emails and ensure proper check-in procedures.

• Member & Guest Check-in
• Greet all incoming members and guests; ensure check-in procedures are followed; thank guests as they exit.

• Sales & Customer Service
• Promote promotions, referrals, and inquiries to generate new business; reach out via email for sales opportunities.
• Promote specials to current and prospective guests; reconcile and report transitions; attain personal sales revenue targets.

• Operations & Experience
• Tour potential members, connect guests to facility, equipment, services, and amenities; assist with billing questions; update logs; promote and sell merchandise; keep front desk area tidy; perform general cleaning duties; follow up with enrolled members to ensure satisfaction; provide high levels of customer service.

• 1-2 years of customer service or sales experience preferred
• 1-2 years of Mind Body software experience preferred
• Competitive drive for commission-based performance; excellent customer service and communication skills
• Independent, self-starter with strong organizational skills; basic computer skills
• Friendly, warm, welcoming personality; easy to talk to and comfortable around new people
• Available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday, or two Saturdays/Sundays)

• High School Diploma or GED required

• Occasional sitting, walking, kneeling, reaching with hands and arms
• Ability to lift/move up to 25 lbs

• Regular exposure to moving mechanical parts
• Studio environment can be loud; must be comfortable interacting with guests and making them feel welcome

This position description describes the general nature and level of work performed. It is not intended to include all duties and responsibilities.