Outdoor Supply Hardware Millbrae - Nursery Lead Sales Associate

Outdoor Supply Hardware Millbrae - Full-Time Nursery Lead Sales Associate

Join to apply for the Outdoor Supply Hardware Millbrae - Full-Time Nursery Lead Sales Associate role at Central Network Retail Group, LLC (CNRG)

Outdoor Supply Hardware Millbrae - Full-Time Nursery Lead Sales Associate

1 week ago Be among the first 25 applicants

Join to apply for the Outdoor Supply Hardware Millbrae - Full-Time Nursery Lead Sales Associate role at Central Network Retail Group, LLC (CNRG)

Get AI-powered advice on this job and more exclusive features.

Summary

Sales associates provide excellent customer service to CNRG customers by listening to customers, helping customers identify and clarify their needs, and reacting with accurate information and product recommendations.

Essential Duties & Responsibilities

Working in a nursery among the scent of flowers and vibrant foliage is a popular career choice for those who love the outdoors. A successful Lead will:

• Have a broad base of plant knowledge to include recommending appropriate varieties for the assigned location, climate/watering needs and pest control.
• Effectively lead all store location associates with responsibility for total location operations in the occasional absence of salaried store management
• Knowledge of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the busines

Summary

Sales associates provide excellent customer service to CNRG customers by listening to customers, helping customers identify and clarify their needs, and reacting with accurate information and product recommendations.



Essential Duties & Responsibilities

Working in a nursery among the scent of flowers and vibrant foliage is a popular career choice for those who love the outdoors. A successful Lead will:

• Have a broad base of plant knowledge to include recommending appropriate varieties for the assigned location, climate/watering needs and pest control.
• Demonstrate excellent customer service at all times
• Effectively lead all store location associates with responsibility for total location operations in the occasional absence of salaried store management
• Knowledge of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the busines

Customer Service

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as necessary.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customer about new products and upcoming store promotions.
• Maintain clean and organized sales counter and selling area so that customers do not perceive CNRG in a negative manner based on store conditions.
• Assist with customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with…