Personal Lines Quality Assurance Analyst; Hybrid

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Maintains Personal Lines quality assurance program, processes, and review methodologies designed to evaluate underwriting quality and compliance with company standards. Conducts risk-based quality assurance reviews to identify trends, recurring issues, operational gaps, and opportunities for continuous improvement. Partners with Underwriting, Line of Business, Product, Compliance, and other business stakeholders to provide insight into underwriting quality, support resolution of identified issues, and enhance the effectiveness and quality of underwriting outcomes.

• Conducts risk-based quality assurance reviews of Personal Lines underwriting transactions, accounts, and targeted business activities to evaluate underwriting quality, adherence to company standards, regulatory requirements, and established underwriting procedures.
• Participates in the development and execution of the Quality Assurance Plan by identifying and prioritizing reviews based on emerging trends, quality concerns, business priorities, regulatory risks, and other areas requiring enhanced oversight.
• Aggregates, analyzes, and interprets review results to identify recurring issues, emerging trends, operational gaps, control weaknesses, and opportunities to improve underwriting quality and business outcomes.
• Performs root cause analysis to determine underlying drivers of quality concerns and collaboartes with appropriate stakeholders to develop actionable recommendations to address systemic issues and strengthen underwriting effectiveness.
• Prepares and delivers quality assurance reports, dashboards, summaries, presentations, and other management reporting that communicate review results, trends, key findings, and improvement opportunities to underwriting leadership and business partners.
• Partners with Underwriting, Line of Business, Product, Compliance, and other stakeholders to investigate suspected issues, validate findings, and support the development, implementation, and monitoring of corrective actions and process improvements.
• Provides clear, timely, and effective communication regarding review results, recommendations, improvement initiatives, and progress toward resolution of identified issues.
• May serve as a subject matter expert regarding underwriting guidelines, eligibility requirements, rating, coverage, regulatory requirements, workflows, and system functionality to provide consultation and support related to training opportunities, coaching needs, job aid development, and quality improvement initiatives.
• Participates in the development, maintenance, and enhancement of quality assurance methodologies, review criteria, evaluation frameworks, reporting standards, and calibration processes to promote consistent, objective, and risk-based evaluation of underwriting quality.
• Participates in governance, calibration,…