Teller II​/Universal Banker II

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Millbury, MA, Millbury, MA, US

15 days ago Requisition

Salary Range: $18.00 To $21.00 Hourly

Title:TELLER II/UNIVERSAL BANKER II

Company
:
Millbury Federal Credit Union

Location: 50 Main St., Millbury, Ma

Work Schedule: Full Time, Monday
- Friday including rotating Saturday shifts working 8:30a-12:15pm.

Reports to the AVP/Sr. Branch Manager, also supervised by the Assistant Branch Manager or assignee(s). In addition to standard teller/universal banker duties, the Teller II/UB (II) is responsible with a limited supervisory scope and computer access settings defined by the AVP/Sr. Branch Manager. In this role the incumbent will be responsible for assisting both the Teller line and the platform personnel, maintain consistent positive and professional interactions with members and co-workers, work toward personal and team-referral goals, and complete any other higher-level duties as required.

This includes but not limited to oversight of end-of-day proof, BSA-related tracking, training, and the like.

• Transact all deposits, withdrawals, and other services offered properly while following all procedures related to the transaction
• Demonstrate exceptional member service skills both on the phone and in person, identify and provide solutions to any account related inquiries.
• Use appropriate methods to gather facts in order to effectively solve problem situations. Employ conciliatory, rather than confrontational, conversational techniques
• Open and close accounts as well as perform all types of account maintenance and transactions
• Assess and interpret legal documents, including power of attorneys, court-appointed fiduciaries, trusts, and representative payees.
• Process all related transactions according to credit union policy and federal / state laws.
• Process, prepare, and close consumer loans.
• Assist management team in educating, coaching, and motivating staff to recognize and fulfill branch referrals and sales goals.
• Establish, develop, and retain relationships with existing and potential members.
• Lead by example. Offer support, guidance, and training to branch team.
• Assist with managing the cash flow of the branch by maintaining a cash vault and overseeing more complex high-dollar transactions
• Support management team in reconciling the branch, cash vaults, teller cash recycler, ATM, and coin machine.
• Adhere to MCU’s policies and procedures and required banking regulations.
• Complete annual training to maintain knowledge.
• Assist in community events to increase the credit union’s outreach and foster new business opportunities.
• Assume additional responsibilities as requested.

• Strong written and verbal communication skills.
• Well organized, detail oriented, flexible, able to effectively handle stress and multitask.
• Capable at working both independently and function as a team player.
• Display a high level of confidentiality and tact
• High school diploma or G.E.D. required
• Minimum 2 years of banking experience preferred or comparable cash handling experience.
• General understanding of math, computers, and Microsoft Office applications

MCU places strong emphasis on providing quality service to our members and you! MCU offers a family-friendly working environment and outstanding benefits which include:

• Vacation, sick and personal paid time off
• Health, dental, vision, life, and disability insurance
• Tuition assistance
• 401(k) retirement plan with employer match
• Employer funded profit sharing

At MCU you will find a respectable and inclusive workplace where everyone is given the…