Roadside Assistance Driver - Battery

Roadside Assistance Driver - Battery (57577)

Shift: Tuesday-Saturday 3:30pm-12:00am

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

The Battery Service Tech is responsible for supporting and promoting the goals of the battery program. This position is also responsible for providing safe and best‑in‑class roadside service solutions for AAA members and ensuring positive member experiences in a Battery vehicle as assigned by management. Battery Service Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival).

They ensure member safety and vehicle security, educate members on possible issues, and provide jump starts, flat tire replacement, vehicle entries, and other related services. They test all batteries; install and replace batteries as needed; provide roadside diagnostic and repair assistance to disabled member vehicles; promote AAA products and services; ensure complete resolution of member issues. Battery Service Technicians achieve club performance standards for go rates and membership satisfaction.

This position is also responsible for providing safe and world‑class on‑the‑go roadside service solutions for AAA members and ensuring positive member experiences in a Battery Service Vehicle while achieving performance standards and member satisfaction rates.

Compensation: $21.50 / hour base pay, plus full benefits & incentive pay. Additional $2.75 per hour overnight differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening differential for any hours worked between 6pm and 10pm. Additional $1 per hour differential for working weekend hours. Differentials can be combined.

• Respond to member’s request for service
• Accept calls and respond to Dispatch or members with ETA to destination; call members to clarify the location and the potential vehicle issue when appropriate.
• Locate members and assess the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Greet members and take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious).
• Responsible for effectively communicating all aspects of the battery program clearly to the member. This includes sharing the importance of testing the battery, reinforcing the benefits of the program, and recommending the appropriate battery type.
• Report results of all diagnostic testing to the member explaining what additional repairs may be necessary and provide referrals to AAR‑approved facilities.
• Maintain minimum performance standards in conversion, testing, and installs.
• Provide efficient minor mechanical assistance (if trained and equipped) and battery service.
• Respond to dispatch calls and perform diagnostic testing on a variety of disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.
• Make a preliminary determination of the best course of action based on all information collected about the situation. Ask for assistance if unsure about a certain situation.
• Perform battery testing on member’s vehicles utilizing specialized battery testing equipment. If necessary, perform maintenance on battery terminals, determine whether the battery needs boosting or replacement. Provide battery boost as appropriate; perform proper maintenance on battery terminals, utilizing hazardous materials training; install appropriate batteries on‑the‑spot; follow all safety procedures in accordance to Club…