Assistant Manager

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Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

We’re looking for you

All team members share one thing in common—a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone®.

Characteristics that will make you a perfect match for our Assistant Manager

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to members, guests and fellow team members.
• Be a team player who prides yourself on punctuality, reliability and dependability.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Be comfortable guiding and supporting team members to complete tasks.
• Act with integrity and show respect to everyone; act as a role model.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Apply information learned during training quickly.
• Enjoy coaching and leading others to success.
• Can manage conflict.

About the Assistant Manager Role

The Assistant Manager is a full‑time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience. You will be heavily involved with team members onboarding and training, leading the team through task completion and driving club priorities and KPI goals.

Key Responsibilities

• Lead team members to complete assigned tasks safely and efficiently.
• Model outstanding member experience behaviors; coach and inspire others.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Order club supplies and retail products.
• Track KPI to identify strengths and opportunities; collaborate with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Daily responsibilities

• Greet members/guests, assist them with questions as they check in.
• Promote our Judgement Free Zone® by connecting with members on the club floor.
• Resolve member concerns and, if needed, elevate to a Manager.
• Answer phones in a friendly manner and assist callers.
• Perform membership related functions such as sign‑ups, billing updates, cancellations, collect unpaid balances and transfer memberships.
• Make prospective member calls and tours; assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Clean and sanitize all exercise equipment and spa amenities, ensuring cleanliness and sanitation.
• Ensure restrooms are clean, sanitized, stocked and clutter‑free.
• Perform comprehensive walk‑through of all club areas, fixing safety/policy and cleanliness issues promptly.
• Address maintenance and facility concerns such as broken or missing equipment.

About Your Qualifications

• 9‑12 months of customer service experience preferred.
• 9‑12 months of supervisory and leadership experience preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided).
• Basic computer proficiency.

Physical Demands

• Continuous standing and moving throughout the club.
• Continual in‑person or phone communication during shift.
• Ability to lift up to 75 pounds.
• Exposure to toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment.
• Movement involving bending, twisting, and reaching.

More Reasons to Join Planet Fitness!

• Medical, Dental, and Vision Insurance*
• Vacation/Sick/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events
• Note:
  
  certain benefits are for full‑time employees only.

E‑Verify is used in the following states:
Florida, Georgia, North Carolina, South Carolina, Alabama.

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions, and conducting work safely.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Wellness and Fitness Services

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