Technology Support Specialist II

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices.

One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.
Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, a National Historic Landmark owned by the university.

Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.

Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online .

The Technology Support Specialist II reports to the Client Support Services Manager. The Technology Support Specialist II delivers advanced technical support and exceptional customer service across the organization. This role involves troubleshooting complex issues, managing device deployments, and supporting users of all technical backgrounds. The specialist maintains thorough documentation while building positive organizational relationships. This role will involve rotational frontline IT Service Desk duties.

• Deliver exceptional customer service to all individuals and varying skill levels by providing technical support through multiple channels, including in-person assistance, phone support, and remote connection.
• Troubleshoot, diagnose, and resolve complex hardware, software, and system issues with precision and efficiency.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment such as printers, scanners, etc.
• Assist users in accessing and utilizing enterprise software applications, including email platforms, virtual desktops, Learning Management Systems, and more.
• Provide Audio Visual support in classroom and conference room spaces.
• Perform network troubleshooting, including Wi‑Fi connectivity and VPN access issues.
• Set up and deploy virtual machines, particularly with VMware Horizon View.

• Maintain comprehensive ITSM helpdesk system incident records, ensuring all service requests are properly logged, categorized, and prioritized.
• Regularly update ticket status with…