Product Manager, Partnerships & Integrations

Product Manager, Partnerships & Integrations

Join to apply for the Product Manager, Partnerships & Integrations role at Call Tracking Metrics  (CTM)

Call Tracking Metrics  is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our

Purpose:

To create a better human experience through technology

Our Mission:
We empower businesses with the tools to transform conversations into an advantage

Our Vision:
We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

We are looking for a Product Manager, Partnerships & Integrations to join our team who will help shape the product strategy and roadmap for our integration and technical partners.

As a successful Product Manager, you’ll work collaboratively with the broader Product team, and cross-functionally with Engineering, Sales, Account Management, and Professional Services to continually improve CTM’s products and services.

• Define and execute the product roadmap in collaboration with cross-functional teams, ensuring alignment with business goals and customer needs.
• Own the strategy and lifecycle of third-party integrations, APIs, and partner-driven capabilities, ensuring they deliver value to customers and drive adoption.
• Evaluate potential partners, understand their technical requirements, and guide integration design to ensure scalability, reliability, and interoperability.
• Conduct user research and analyze customer feedback, market trends, and internal insights to prioritize features and improvements that drive product value.
• Own the backlog and feature prioritization, ensuring a structured and data-driven approach to product development.
• Develop and maintain clear, well-structured product requirements documentation (PRDs, user stories, acceptance criteria) for new features and enhancements.
• Collaborate with QA and Engineering to validate feature implementations through user acceptance testing (UAT), ensuring high-quality releases.
• Communicate product updates and key milestones effectively to stakeholders, ensuring alignment across the organization.
• Partner with Engineering, Sales, Account Management, Support, and Professional Services to translate business objectives into clear, actionable requirements and technical specifications.
• Support go-to-market efforts by partnering with Marketing, Customer Success, and Training teams to create product collateral, documentation, and launch plans.

• A bachelor's degree in technology, information systems, communications or related field preferred
• 3-5+ years experience as an effective Product or Project Manager, with technical writing experience. Experience in a SaaS company preferred
• Experience working with APIs, webhooks, and third-party integrations (evaluating, scoping, and shipping partner-driven features)
• Experience creating technical documentation, user guides, online help articles, reference material, and other forms of user assistance content for technical and non technical audiences
• Firm understanding of the systems development life cycle (SDLC)
• Strong working knowledge of documentation tools
• Skilled at resolving a wide range of issues in creative and practical ways
• Strong attention to detail and organization
• Strong…