Sales Development Representative

Location: Millersville, MD

Job :284

# of Openings:2

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our

Purpose:

To create a better human experience through technology

Our Mission:
We empower businesses with the tools to transform conversations into an advantage

Our Vision:
We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here .

Who are we hiring (and what will they do)?

We are looking for a Sales Development Representative I (SDR I) to join our team. This role is a strong fit for a sales development professional with an average of 1–2+ years of SDR, BDR, sales, or related experience who has demonstrated the ability to independently manage prospecting activities and consistently generate qualified pipeline.

As a successful Sales Development Representative I (SDR I), you will:

• Independently conduct outbound prospecting via phone, email, and social platforms using established messaging, scripts, and sequences.
• Respond to inbound leads and qualify prospects by understanding business needs, identifying pain points, and assessing overall fit.
• Accurately log all activities, notes, and outcomes in Salesforce and other CRM systems.
• Conduct account and contact research to identify relevant prospects, potential CTM use cases, and opportunities for outreach.
• Consistently meet daily and weekly activity and pipeline expectations, including calls, emails, touches, and follow-up tasks.
• Partner with Account Executives, Enterprise, and Partnerships to support territory strategy, pipeline development, and effective handoffs.
• Develop strong working knowledge of the CTM platform, key verticals, and common customer use cases by participating in training, staying informed on product updates, and understanding how CTM addresses customer needs.
• Schedule qualified meetings for Account Executives and provide relevant prospect information to support effective handoffs and meeting quality.
• Apply coaching and feedback independently to improve prospecting, communication, qualification, and objection-handling skills.
• Serve as an initial point of contact for prospects and independently build positive, professional relationships through email, phone, video meetings, networking events, and thoughtful follow-up.
• Work with Marketing to share customer feedback, prospect insights, and market trends that can improve targeting, messaging, and lead generation.
• Use Salesforce, Google Sheets, and other sales tools to support prospecting, lead management, reporting, and pipeline visibility.
• Demonstrate CTM’s values in all interactions with prospects, customers, and internal team members.

What skills will help…