Customer Service Representative

Overview

This is a pipeline requisition designed to collect resumes for potential upcoming work at AMERICAN SYSTEMS and does not represent a current opening. Qualified candidates will be contacted when an opening/funding becomes available.

AMERICAN SYSTEMS is an employee‑owned federal government contractor supporting national priority programs through our strategic solutions in Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e‑fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

• Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance)
• Four (4) years’ experience, or three (3) years with Associates degree, or two (2) years with Bachelor’s degree related experience in customer service and responding to requests for information
• The ability to work in a fast-paced environment with the flexibility to work nights and weekends
• The ability to type at least 30 WPM
• Spanish speakers please apply!

EEO Race/Sex/Disability Status/Veteran Status

• Mid-Senior level

• Full-time

• Other

• IT Services and IT Consulting