FBO & Aviation Services Manager

Location: Millington–Memphis Airport (NQA), Millington, Tennessee
Employment Status: Full-Time
Reports To: Executive Director
FLSA Status: To Be Determined Based on Final Classification

POSITION SUMMARY

The Millington Airport Authority is seeking a highly responsible, hands-on aviation professional to serve as Manager of FBO & Aviation Services at the Millington–Memphis Airport.

This position provides management and operational oversight of the Airport's Fixed Base Operator (FBO) and aviation service functions, including aircraft fueling, fuel inventory and quality control, customer service, financial controls and reconciliation, personnel supervision, regulatory compliance, training, equipment, and day-to-day FBO operations.

The successful candidate must be comfortable working in both an operational and administrative environment. This is a working management position requiring strong attention to detail, accountability, leadership, customer service, and the ability to ensure that established procedures are consistently followed and documented.

ESSENTIAL DUTIES AND RESPONSIBILITIES

FBO & Aviation Operations

Manage the daily operation of the Airport's FBO and aviation service activities.

Provide professional customer service to based and transient aircraft operators, military and government customers, corporate aviation customers, tenants, flight crews, and the general public.

Coordinate aircraft fueling, parking, ground handling, ramp activities, aircraft services, and other FBO functions.

Maintain appropriate staffing and operational coverage based on airport activity and customer requirements.

Respond to operational issues, customer concerns, irregular operations, and after-hours needs when required.

Fuel Operations & Quality Control

Provide management oversight of Jet A and 100LL fuel operations, including receiving, storage, dispensing, inventory, testing, reconciliation, and documentation.

Ensure compliance with applicable Airport procedures, FAA requirements, industry fuel-quality standards, fuel supplier requirements, government fuel contracts, and other applicable standards.

Maintain and verify required fuel quality-control inspections, certifications, records and training documentation.

Ensure fuel personnel are properly trained, qualified, and current for the duties they perform.

Investigate and resolve discrepancies involving fuel inventory, meter readings, deliveries, dispensing records, transactions, and billing.

Immediately report significant fuel-quality, inventory, safety, financial, or compliance discrepancies to the Executive Director.

Financial Controls & Accountability

Provide management-level oversight of FBO transactions and financial activity.

Review and verify daily fuel and service transactions for accuracy and completeness.

Ensure that fuel dispensed, meter readings, inventory changes, invoices, payments, credits, and electronic transaction records are appropriately reconciled.

Review outstanding customer accounts and coordinate timely follow-up and collection efforts in accordance with Airport procedures.

Identify unusual transactions, unresolved balances, reconciliation differences, or other financial discrepancies and ensure they are investigated and appropriately documented.

Assist with fuel pricing, purchasing, inventory management, budgeting, revenue analysis, and operational reporting.

The Manager remains responsible for management-level review and verification of assigned FBO functions even when individual tasks are delegated to other employees.

Personnel Management & Training

Supervise assigned FBO, fueling, and aviation service personnel.

Participate in hiring, scheduling, training, evaluation, coaching, and disciplinary processes.

Establish clear expectations for employees…