Retail Associate

Job Details

Location:

Price Marine
- Shorts Marine
- Millsboro, DE 19966

MARINE PARTS AND ACCESSORIES POSITIONS AVAILABLE!!

Accessories/Parts Associates work directly with customers, assisting with locating parts and accessories, while providing outstanding customer service!

• Provide prompt and professional customer service in a courteous manner at all times to customers who walk‐in or call in for assistance
• Promptly answer incoming calls and direct calls to the correct person
• Assist customers with obtaining boat registrations and fishing licenses in compliance with state guidelines
• Confirm customers may have access to storage lot according to company guidelines; grant access when guidelines are met
• Collect payments and maintain an accurate cash drawer at all times
• Ensure that counters and storage areas remain neat and uncluttered at all times
• Escalate customer complaints according to customer policy
• As needed assist with putting stock away in Accessories Store

• Provide prompt and professional customer service in a courteous manner at all times to customers who walk‐in or call in for assistance
• Act as first level contact to clarify and attempt to correct customer dissatisfactions and to recognize when to elevate to the next level of management
• Ensure all calls are addressed and the counter is staffed prior to leaving
• Prepare work orders for customers ensuring accurate, detailed and legible information is on the work order
• Review work order throughout the work order lifecycle to ensure thoroughness of information and correct status
• Log all conversations when a customer calls for status updates or general questions
• Coordinate customer repairs and pick‑ups
• Collect payments and maintain an accurate cash drawer at all times
• Inspect all boats and document any damage when customers arrive for drop‑off
• Keep the Parts/Service Supervisor updated of any customer complaints or delays in work orders
• Ensure that counters, parts bins and storage areas remain neat and uncluttered at all times
• Maintain properly stocked showroom shelves and displays at all times
• Immediately report inventory discrepancies to Parts/Service Supervisor
• Escalate customer complaints according to Service Complaint/Billing Issue flowchart

• Work/Life Balance
• Excellent Benefits Package including Medical, Dental, Vision, FSA, HSA
• Company Paid Short Term Disability
• Company Paid Life Insurance
• 401(k)
• Personal Time Off
• Associate Discount Program
• Discounts on parts, service, and vehicle purchases for you and your immediate family
• Associate Referral Program – Refer a friend who becomes a part of our team and receive a bonus
• Company Team Building Events
• FUN GIVEAWAYS