Banking Services Operations Associate III - Retail Servicing Customer Support

Banking Services Operations Associate III - Retail Servicing Customer Support page is loaded## Banking Services Operations Associate III - Retail Servicing Customer Support remote type:
Hybrid Position locations:
Millsboro, DEtime type:
Full time posted on:
Posted Todayjob requisition :
R81774#
** Overview:
** Responds to written and email correspondence from customers.  Completes outbound phone calls to customers as required to explain resolution to their correspondence. Provides support for customer requests. ##
*
* Primary Responsibilities:

*** Research and respond to customer inquiries, including mail and email.
* Review documentation and records to gather information necessary to respond to customer inquiries; seek assistance when needed for more complex issues.
* Process deposit for online opened accounts received by mail in a timely and accurate manner; create and maintain deposit account opening monetary logs for audit and compliance purposes.
* Interact with other areas of the Bank to obtain needed information to respond to customer requests which may include payoff requests, payment histories, year-end statements, card fulfillment, and other customer needs.
* Complete activities in a manner compliant with applicable laws and regulations, such as RESPA (Real Estate Settlement Procedures Act), FDCPA (Fair Debt Collection Practices Act) and other applicable mortgage servicing regulations.
* Develop a proficiency in the use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines.
* Review and draft related procedures as requested.
* Draft communications to customers.
* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
* Promote an environment that supports belonging and reflects the M&T Bank brand.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Complete other related duties as assigned.## Scope of Responsibilities:

This position provides support for letter verification, creation, and other customer fulfillment requests, inclusive of written communication including correspondence and email.##
** Education and Experience

Required:

** High School diploma or equivalent (GED)
Minimum of 2 years relevant work experience

Proficiency with personal computers as well as pertinent spreadsheet and word processing software

Demonstrated verbal and written communication skills

Demonstrated problem-solving skills##
** Education and

Experience Preferred:
** Associate's Degree

M&T Bank Customer Servicing experience

Knowledge of banking regulations

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.#
** Location
* * Millsboro, Delaware, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one:
** make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers.

We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.
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