Banking Services Operations Associate III - Retail Servicing Customer Support

Banking Services Operations Associate III - Retail Servicing Customer Support

Join to apply for the Banking Services Operations Associate III - Retail Servicing Customer Support role at M&T Bank
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Responds to written and email correspondence from customers. Completes outbound phone calls to customers as required to explain resolution to their correspondence. Provides support for customer requests.

• Research and respond to customer inquiries, including mail and email.
• Review documentation and records to gather information necessary to respond to customer inquiries; seek assistance when needed for more complex issues.
• Process deposits for online opened accounts received by mail in a timely and accurate manner; create and maintain deposit account opening monetary logs for audit and compliance purposes.
• Interact with other areas of the Bank to obtain needed information to respond to customer requests which may include payoff requests, payment histories, year-end statements, card fulfillment, and other customer needs.
• Complete activities in a manner compliant with applicable laws and regulations, such as RESPA, FDCPA and other applicable mortgage servicing regulations.
• Develop proficiency in the use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines.
• Review and draft related procedures as requested.
• Draft communications to customers.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite; identify risk‑related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

This position provides support for letter verification, creation, and other customer fulfillment requests, inclusive of written communication including correspondence and email.

• High School diploma or equivalent (GED).
• Minimum 2 years relevant work experience.
• Proficiency with personal computers as well as pertinent spreadsheet and word processing software.
• Demonstrated verbal and written communication skills.
• Demonstrated problem‑solving skills.

• Associate’s Degree.
• M&T Bank Customer Servicing experience.
• Knowledge of banking regulations.

Millsboro, Delaware, United States of America

Not Applicable

Full-time

Other

Banking, Financial Services, and Investment Banking