Appliance Service Technician; Millsboro, DE

Overview

Appliance Service Technician (Millsboro, DE)

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
we come together
, we always look for a better way
, and we create possibilities
.

Join Bodewell, the official service team of GE Appliances, and become more than a technician; be a trusted advisor, a customer hero, and a brand ambassador for a company that’s redefining service excellence. As an Appliance Care Expert, you’ll combine hands-on repair skills with the power to deliver smart, lasting solutions. From repairing major household appliances to confidently recommending service plans and accessories, your role is equal parts technician, educator, and representative of a brand customers trust.

If you love solving problems, helping people, and building a career with purpose we want to hear from you. If you can fix it, and show the value in protecting it, you’ll thrive here. At GE Appliances, we put our people first, and that includes you. Here’s what you can expect as part of the Bodewell team:

• Diagnosing and completing in-home repairs on GE Appliances  major appliances
• Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical
• Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience
• Operating an assigned Bodewell service van to customer locations
• Accurately documenting repairs, routes, and work activities
• Participating in training sessions, meetings, and events to maintain industry expertise
• Managing inventory and maintenance of your service vehicle
• Delivering high-quality service and maintaining strong customer satisfaction
• Following all safety protocols to protect yourself and others

Minimum Qualifications:

• HS Diploma or General Education Degree (GED)
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Ability/experience diagnosing and repairing major appliances
• Excellent customer service and communication skills with a responsive, professional approach
• Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams
• Ability to work a flexible schedule with some Saturdays as needed
• Have and maintain a valid state driver s license and successfully complete background check, physical, and drug screen
• Must have or be willing to obtain CFC Certification within 6 months
• Wear uniform & maintenance of personal grooming & appearance consistent with GE Appliance values
• Self-directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to: stepping up into and out of a van, sitting for extended periods, handling parts/equipment which may be hot, cold, and/or wet, and using powered hand tools
• Ability to handle and lift parts or materials (min. 77 lbs.) and push/pull up to 70 lbs.

• 6 plus months of experience with Refrigeration repair
• Experience using Salesforce or similar CRM systems
• CFC Certified
• Certification in appliance repair or associate’s degree preferred
• Read and interpret wiring diagrams, schematics and other service information

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels…