Plumbing Technical Operations Lead Job Millville area,New Jersey USA,Trades / Skilled Labor

My client is an excellent Mechanical and Plumbing Contractor on the Commercial side who is looking for a Plumber from the field who wants to hang up the wrenches and come in and act as the Lead Plumber and do Operations.

Responsibilities:

Review all plumbing service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards.

Correspond with technicians to clarify any technical information.

Report quality issues or concerns to management, work through resolutions when applicable/directed.

Complete plumbing quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals.

Extract pull-through work from service calls and preventative maintenance visits.

Perform quality and cost control of all quoted plumbing projects throughout scope of work to maintain expected standards.

Develop meaningful relationships with customers to encourage trust and loyalty.

Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision.

Follow up with customers on quoted plumbing work and coordinate with service team if approved.

Stay current with changing industry standards.

Work with team members to facilitate calls, manage workflow, and provide a positive customer journey.

Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference.

Work with management to meet company goals and deliverables.

If this sounds like you, send a resume to and/or call Dan Gallagher at for prompt response!

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