NARC Operator; Netwrok Advanced Response Centre

fibertime™is South Africa’s fastest-growing pay-as-you-go fibre network, connecting township communities to fast, affordable internet — no contracts, no limits.

As fibertime™ scales nationally, the stability and visibility of the live production network becomes critical to delivering reliable service and maintaining customer trust.

fibertime™ is seeking aNARC Operator (Network Advanced Response Centre) to support the
24/7 monitoring, incident response, and operational control of the live network.

This role sits at the frontline of network operations, ensuring the network remains
stable, visible, and responsive
, while providing first-line technical support and escalation to Net Ops and Engineering teams.

• Perform continuous monitoring of the live network using NMS tools (including IRIS and related platforms).
• Identify anomalies and elevate potential service impairments early.
• Monitor SLA thresholds and raise alerts when breaches occur.
• Respond rapidly to network outages, service degradation, and break-offs.
• Perform first-line incident handling (TAC1).
• Escalate complex issues to Net Ops and Engineering teams.
• Participate in incident tracking, updates, and resolution coordination.

• Support provisioning-to-assurance lifecycle activities.
• Ensure customer order fulfilment aligns with SLAs and operational standards.
• Assist with service activation and operational readiness tasks.
• Conduct initial fault investigations and diagnostics.
• Coordinate with third-party infrastructure providers when required.
• Track contractor interventions and resolution timelines.
• Ensure accountability across external vendors.

• Use OSS/BSS platforms to monitor alarms, performance, and configurations.
• Support visibility, control, and automation across network operations.
• Assist with operational reporting derived from OSS/BSS systems.

• Assist in troubleshooting network issues across L2/L3 and access layers.
• Support scheduled upgrades, maintenance windows, and configuration updates.
• Execute approved configuration changes as directed by Engineering.
• Maintain accurate change records and documentation.

• Monitor and manage trouble tickets in the designated ticketing system.
• Ensure timely response, escalation, and closure.
• Execute CAB-approved changes and upgrades.
• Follow fibertime™ change management procedures strictly.

• Produce daily and weekly network health reports.
• Maintain accurate logs of incidents, changes, outages, and performance metrics.
• Provide incident summaries and service updates when required.
• Identify trends and propose improvements.

• Maintain SOPs, playbooks, and operational documentation.
• Support onboarding of new services and readiness reviews.
• Provide feedback to improve tools, workflows, and processes.
• Assist with operational training materials and demonstration kits.

• Matric / Grade 12 (mandatory).
• Technical qualification or degree in IT, Networking, Engineering, or similar (preferred).
• Proficiency in Microsoft Office tools.

• Minimum 4 years in a NOC, ISP, or telecommunications operations environment.
• Experience working in live production network environments.
• Exposure to FTTH, GPON, or broadband network operations preferred.

• Networking knowledge equivalent to CCNA level.
• Experience with Mikro Tik, Juniper, or similar platforms.
• Understanding of VLANs, routing, MAC management, and L2/L3 troubleshooting.
• Familiarity with OSS/BSS and NMS platforms.
• Basic automation or scripting exposure (advantageous).

• Calm and structured during incidents.
• Strong attention to detail.
• Service excellence mindset.
• Proactive and responsive approach to operations.
• Commitment to learning and improvement.
• Ability to work independently within a shift-based environment.

• 24/7 operational control environment.
• Rotating shifts: morning, afternoon, and night.
• Weekend and public holiday coverage required.
• Onsite or remote operation depending on operational needs.
• Participation in shift handovers required.
• Overtime or call-outs during major incidents may be required.

Reliable internet and backup power are required for remote shift coverage.

At fibertime™, the NARC is
heartbeat of the live network
.

In this role, you will:

• Work at the centre of real-time network operations.
• Build deep ISP and FTTH operational experience.
• Contribute directly to customer experience and network reliability.
• Develop toward Net Ops, Engineering, or NARC leadership roles.
• Be part of a team connecting township communities across South Africa.