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Technical Support Analyst
Job in
Milnerton, 7435, South Africa
Listed on 2026-08-05
Listing for:
West Coast Personnel
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cybersecurity, Network Security
Job Description & How to Apply Below
Salary: Lucrative, depending on experience and qualifications
About the Client
Our client is a leading UK-based telecoms and IT provider delivering advanced connectivity, VoIP, and cloud solutions to businesses. Their growing Cape Town office supports a UK customer base and offers a dynamic, fast-paced environment for technical professionals.
Role Overview
Seeking a skilled Technical Support Analyst to provide remote support to UK clients, full-time UK working hours in office, specialising in:
- VoIP / IPPBX systems
- Internet & broadband connectivity
- Wi-Fi and network troubleshooting
- Deliver technical support via calls, email, and chat
- Troubleshoot:
- VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar)
- Hardware (Yealink, DECT, headsets)
- Connectivity (Broadband, Mobile Broadband, Leased Lines)
- Networks (routers, switches, Wi-Fi, LAN)
- Own and manage faults through to resolution within SLA
- Liaise with suppliers and IT teams to resolve issues
- Escalate complex faults and assist with outage management
- Participate in ongoing product training
- Matric (relevant IT/Telecoms qualification advantageous)
- Strong telephone-based technical support experience
- Proven troubleshooting in VoIP, connectivity, and networks
- Yeastar experience essential
- Willing to work UK shifts (including weekends)
- Telecoms/ISP support background
- Knowledge of ISPs (MWEB, RSAWEB, Octotel, etc.)
- Experience supporting UK clients
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