Partner Operations Manager

Partner Operations Manager role at Payactiv

$/yr - $/yr

Annual Bonus

Payactiv is a Fin Tech company in the heart of Silicon Valley devoted to giving workers access to earned wages when they need them. It is the pioneer and industry leader in Earned Wage Access and the only certified B Corporation and Public Benefit Corporation in our industry. Our app helps millions avoid debt, manage finances, and regain flexibility to pay for things on their own schedule.

• Serve as the Payactiv liaison between clients, partners, and internal teams to remediate and manage client expectations and respond to customer feedback.
• Help troubleshoot, triage and analyze cases for proper prioritization, assignment, and escalation.
• Advocate for the needs of client support and user support teams in the Milpitas office.
• Track, report and maintain compliance with internal / external service & support SLAs.
• Work with internal teams to prepare incident reports capturing RCA and CAPA.
• Retain clients through direct communication and follow up on closed issues.
• Measure and improve client satisfaction.
• Support internal teams to help achieve collective organizational growth goals.
• Communicate evolving client and customer needs to other departments.
• Drive resolution on high‑priority cases to ensure client needs are met in a timely fashion.
• Become an expert in how clients and users interact with Payactiv products and services.
• Build consensus across teams and work continuously to align goals and priorities.

• Bachelor’s degree in business or marketing – fintech experience is a plus.
• Proven work experience of 3‑5 years in operations at B2B or B2B2C SaaS / fintech industry.
• Outstanding interpersonal and communication skills: writing, editing, and presenting.
• Ability to manage deadlines and commitments to meet or exceed internal and client expectations.
• Service / hospitality mindset.
• Creative, strategic thinking to provide the best client experience.
• Represent the company well by consistently demonstrating the company’s mission and values.
• Ability to directly engage with our clients (written, verbal, and presentations).
• Self‑starter with a proven track record and an entrepreneurial work ethic.
• Ability to work well with others and internal Payactiv across functional teams.

• Company sponsored Health, dental, and vision insurance.
• 401K, traditional, and Roth with a company match.
• Tuition Assistance or Tuition Reimbursement.
• Unlimited Paid Time off.
• Monthly Gym Reimbursement.
• Paid time off to volunteer.
• Paid Family Leave.
• Complimentary office lunches.
• Opportunity to grow.
• Opportunity to work with a great team committed to making a difference.

• Associate

• Full‑time

• Customer Service, Management, and Public Relations

• Investment Banking, Software Development, and Financial Services