IDeliver; Tier II) Operations Lead

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards to enable technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. IDeliver operations manager will support the operational execution, adoption, and continuous improvement of KLA’s customer facing business processes and systems. The role will focus on two critical areas:
Supporting the day‑to‑day health and adoption of the enterprise IDeliver platform and coordinating Tier II operational activities to ensure customer impacting issues are documented, assigned, tracked, and driven toward timely resolution. The successful candidate will work across product divisions, service, engineering, regional operations, customer programs and IT. This is an ideal opportunity for an early career professional who demonstrates strong analytical ability, organization, communication, and an interest in developing cross‑functional program management experience.

• Manage day‑to‑day operational health of IDeliver platform and associated business processes
• Drive user adoption across divisions and global regions
• Monitor operational KPIs, process health, and corporate adoption
• Partner with IT to prioritize enhancements and support future roadmap planning
• Develop standard operating procedures, governance and operational documentation
• Support training, communications, and rollout activities for new capabilities

• Coordinate the Tier II pass down, review, assignment, and tracking of any related issues
• Ensure issues contain the necessary business context, supporting data, ownership, and next actions
• Facilitate recurring reviews with regions, divisions, service, install, engineering teams
• Maintain Tier II dashboards and provide clear operational status updates to stakeholders
• Escalate high risk issues through the appropriate governance channels
• Promote BKMS across Tier II operating practices across regions and products
• Cross‑functional Program Management:
  Coordinate multiple initiatives simultaneously across Engineering, Service, Marketing, Operations and IT
• Facilitate recurring stakeholder meetings and executive updates
• Track project milestones, risks, issues, and dependencies
• Develop executive dashboards and program metrics
• Identify opportunities to simplify processes and improve customer experience

• Analyze operational data to identify trends and improvement opportunities
• Recommend workflow automation and AI‑enabled capabilities
• Support enterprise governance for customer operational processes
• Drive standardization across business units while balancing division specific needs

• Strong analytical and structured problem‑solving skills
• Ability to organize information, manage details, and follow…