ServiceNow Product Manager

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/DivisionKLA's IT group supports business growth and productivity by connecting people, process and technology around the world. We work to improve the technology that drives our business to thrive and focus on empowering employee use of technology. This integrated approach to customer service, creativity and technological excellence enhances employee productivity, business analytics and process excellence.

What You'll DoIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

The Service Now Product Manager is a key role within KLA's Service Now Platform team, responsible for improving operational effectiveness, delivery execution, stakeholder engagement, and platform governance across Service Now products and capabilities.

This role serves as the primary operational liaison between platform development teams, business stakeholders, process owners, and platform leadership. The position helps ensure that enhancement requests, strategic initiatives, operational work, and platform investments are appropriately prioritized, coordinated, tracked, and communicated.

The successful candidate will help drive adoption and business value across KLA's Service Now investments, including IT Service Management (ITSM), Customer Service Management (CSM), CMDB, workflow automation, reporting, and future platform capabilities.

Key Responsibilities:

Delivery Operations & Coordination Coordinate delivery activities across Service Now development, administration, and CMDB teams

Drive visibility into team priorities, commitments, capacity, and progress

Facilitate intake, triage, and prioritization processes

Coordinate roadmap planning and release readiness activities

Track dependencies, risks, blockers, and cross-functional initiatives

Improve delivery predictability and execution discipline

Stakeholder Engagement Serve as the primary operational point of contact for Service Now stakeholders

Build relationships with business leaders, process owners, and technical teams

Facilitate discussions regarding priorities, roadmap decisions, and platform capabilities

Communicate platform strategy, delivery status, and operational metrics

Help restore and strengthen stakeholder confidence in the platform team Product & Process Enablement Support Product Owners and Process Owners in defining requirements and priorities

Coordinate backlog management and work intake processes

Facilitate business requirements gathering and solution discussions

Help establish governance practices across Service Now products and capabilities

Promote adoption of standardized workflows and platform capabilities

Service

Now Governance Coordinate platform governance activities

Support demand management and prioritization frameworks

Assist with platform review boards and decision-making processes

Support service catalog, request management, and process governance initiatives

Drive consistency across ITSM, CSM, CMDB, workflow automation, and reporting solutions

Reporting & Operational Insights Coordinate operational reporting and KPI reviews

Develop stakeholder-facing dashboards and status reporting

Support emerging service health and service ownership initiatives

Assist leadership in communicating platform value and outcomes

Track adoption and effectiveness of Service Now capabilities

Continuous Improvement Identify…