Customer Service Representative Job Milpitas area,California USA,Customer Service/HelpDesk

Job Description & How to Apply Below

Provide timely and accurate information to incoming customer order status and product knowledge requests
Provide timely feedback to the company regarding service failures or customer concerns
Process customer orders/changes/returns according to established department policies and procedures
Work closely with Planner for scheduling of orders
Work closely with the credit department to resolve disputed credit items
Partners with the sales team and managers to meet and exceed customer's service expectations

Email Communication Support

Manage and maintain all emails that come into the Customer Service group email, including:
Responding to emails within 15 minutes, even if it doesn’t pertain to your assigned Sales representative
Then, taking appropriate action on the email which may include assisting the customer, forwarding to the appropriate contact, performing a status request, or placing an order

Order Support

Enter new orders, release blanket orders, and manage reschedules
Receive purchase order, enter order into the system, e-mail order to Sales Representative for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 weeks out drawer
Manage Back orders and past dues daily
Manage 2-week out drawer
Confirm next day scheduled orders, daily
Closing the Red Tag billing process by pricing the labor, attaching the Purchase Order
Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension
Provide customers with status updates and ETA's
Maintain Voicemail box and keep current respond to customer's messages

What We'd Like to See Highly Desired