Technologist, Technical Customer Management

Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward.

We do this through the balance of our powerhouse manufacturing capabilities and our industry‑leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations.

With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Essential Duties and Responsibilities

• TCM is responsible for tracking all technical and design requirements from the customer, ensuring those are reviewed by the relevant team and incorporated into product design in a timely manner. This occasionally requires coordination of in‑depth discussion and negotiation with Customer and/or Engineer team.
• TCM also manages all qualification activities, starting from specification alignment, qualification sample plan, open issue tracking (Failure Analysis and Engineering discussion) and drives actions to close.
• TCM is accountable for supporting all qualification deliverables, including, but not limited to, Qual reports, product manual, qualification drive samples, any product information required by Customer, and FA reports when issues are encountered during qualification.
• TCM is responsible for datasheets, appnotes and developing any customer specific technical documentation.
• Before a new product qualification cycle starts, TCM will work with relevant internal and external teams to prepare such deliverables to support an on‑time qualification start.
• BOM management, including Custom labels and Firmware is also managed by TCM working together with relevant teams.
• Support pre‑qualification activities such as concept and design reviews, requirements clarification, drive gap analysis and sample requirements.
• NPI samples forecasting, budgeting & deliverables management.
• Strong individual contributor with excellent presentation skills as a key contributor achieve successful customer qualifications.
• Exciting opportunity to work on cutting‑edge NAND Flash technology for Data Center & Mobile applications.
• Technical Customer Management (TCM) is responsible for driving customer qualifications to finish promptly and in alignment with revenue targets. TCM works with cross‑functional teams to ensure alignment on customer deliverables that support timely qualification start and successful completion.

Qualifications

• Bachelor's degree in electrical engineering, Computer Science, Engineering, or related field.
• Minimum of 8+ years of experience in roles similar to field apps engineering or technical customer management, with a focus on datacenter, enterprise or memory/storage products.
• Minimum 3 years of customer interaction experience is required.

Skills

• Proven track record of managing and launching successful enterprise products.
• Deep understanding of NAND flash memory technology is must.
• SSD/Flash product experience is preferred.
• Flexible work hours required to work with teams in multiple time zones.
• Result‑oriented mindset to drive actions is a must.
• Must be able to lead and communicate between cross‑functional teams.
• Program management experience is a plus.
• Multi‑tasking capability and critical thinking is required to drive actions in a timely manner.
• Willingness to learn new things and adaptability to new environments are a must.

Additional Information

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any…