Clinical Liaison

Who We Are

Super Care Health (SCH) is the foremost post‑acute, in‑home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients.

In addition to our well‑established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

Under the general supervision of the Director of Sales, the Clinical Liaison is responsible as a key representative for cultivating quality relationships inside multiple medical facilities, being visible on a daily basis providing prompt service, informing medical staff, patients and family members regarding delivery, requesting medical documents when needed, while marketing a variety of Super Care Health DME, Respiratory therapies and/or infusion services.

• Coordinating all details of Durable Medical Equipment and Respiratory item deliveries to the Hospital room and to home with the Customer Care Specialist, Dispatcher and Respiratory Department.
• Consulting with the patient and and/or family on receiving the Durable Medical Equipment items to the patients’ room prior to discharge whenever possible, to reduce the amount of deliveries to home or deliver to the home if needed.
• Instructing patient/family and caregivers on the appropriate use of Durable Medical Equipment and Respiratory equipment when delivered to hospital room.
• Consulting Director of Sales on any Durable Medical Equipment Respiratory orders for patients.
• Monitor and report referrals from partnered healthcare systems vendors to other companies other than Super Care Health.
• Ensure partnered vendors and patients satisfaction by completing all procedural and requested follow through.
• Maintain a professional and constant interfacing with patients Managed Care and Primary
• Medical groups to ensure all required pre‑authorizations and proper coordination of services when applicable.
• Complete and submit on time all required daily and weekly reports re: activities, patient and vendor interaction.
• Must review and maintain appropriate inventories of equipment in assigned storage/closets to maintain adequate inventory PAR levels set by Super Care Health.
• Provide Customer Care Department Specialists with essential information needed to properly process insurance or private pay billing.
• Adhere and abide by Super Care Health’s HIPAA policy.
• Understand and adhere to all of Super Care Health company policies.
• Must submit completed all approved business expenses in a timely manner.
• Must attend all department meetings and in‑services scheduled.
• Schedule ongoing community development activities, in‑services and seminars on any new Durable Medical Equipment.
• Receives and documents the order for respiratory equipment and or services from the customer service, patient, caregiver, physician, and or family member.
• Collects additional information and or documentation needed from insurance or physician

• Assesses the need of the patient and the best choice of respiratory therapy or services needed
• Communicates with the patient's physician on changes in patient's condition or needs and carries out adjustment to the patient's Plan of Care
• Completes patient accounts paperwork including Plan of Care-treatment/assessments
• Supports Super Care Health by being loyal and informing the office of concerns and problems to be resolved
• Follows up visit for respiratory patients and assists in continuity of care as needed and determined by policy and procedure
• Acts as liaison between Super Care Health and the patient, family, caregiver and physician
• Perform all other duties as assigned and required by Department Leadership.
• Be able to execute strategic planning and selling to your referral sources. This includes pre‑call planning and the ability to…