ServiceNow Architect

Service Now Technical Architect

Location:

Milpitas, CA (Onsite)

Visa:
Visa Independent Only

• Experience in Service Now CMDB/AMDB processes.
• Experience in CMDB/AMDB data model and configuration.
• Experience in CMDB assessment and data cleanup activity.
• Experience in Service catalog development.
• Knowledge of CMDB normalization, identification and reconciliation jobs.
• Experience in Service Now customization.
• Integration experience using SOAP/RESTful API.
• At least 2 years of experience in CSDM‑led CMDB implementation using Service Now platform.
• Experience in designing, developing, and implementing automated processes for gathering, populating, and maintaining CMDB data.
• Experience in building CMDB health dashboard and custom reporting.
• Good written and communication skills.

• Installation/configuration and implementation of the discovery tool.
• Strong troubleshooting skills, reading logs, solving complex workflow issues.
• Writing maintainable code as per best coding practices.
• At least 3 years of experience in implementing discovery solutions for multiple customers.
• Experience in writing custom patterns for discovering custom/in‑house applications.
• Experience in scripting and solutions to expand the Service Now Discovery module.
• Knowledge of scripting languages.
• Experience in building custom integration using adapters, custom connectors.
• Candidate with discovery and other ITOM certifications will be preferred.
• Candidate should be comfortable with scripting and coding discovery probes and sensors, CMDB, CMDB types and scripting.
• Candidate should be knowledgeable and familiar in the Service Now Discovery offerings.
• Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying Service Now Discovery.
• Candidate should have experience in coding, test scripts and configuration for Service Now Discovery. He can configure Service Now MID Servers in customer environments.
• Candidate should have experience in developing customized probes and sensors for discovery.
• Candidate should have experience in delivering technical workshops on Discovery, integration with full knowledge of CMDB/AMDB lifecycle.
• Candidate should have expert understanding of import sets and transform maps, working with external data sources, Service Now data mapping.
• Candidate can articulate the Service Now CMDB classes for asset and configuration, their relationships and dependencies.

• Work with process owners to understand the business service architecture and required information related to business/service map data and develop technical specifications and solutions.
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Provide visibility to the performance and issues related to Discovery.
• Collaborate with infrastructure architects to understand IT technology strategy that guide which requirements need to be gathered.
• Work with application SMEs to create and validate Service Maps for key applications.
• Maintain the integrity of the Service Mapping module across production and non‑production environments.
• Installation/configuration and implementation of the discovery tool.
• Strong troubleshooting skills, reading logs, solving complex workflow issues.
• Writing maintainable code as per best coding practices wherever required.
• At least 5 years of experience in implementing Service Mapping solutions for multiple customers.
• Experience in writing custom patterns for discovering custom/in‑house applications.
• Experience in scripting and solutions to expand the Service Now Discovery module.
• Knowledge of scripting languages.
• Candidate with Service Mapping, discovery and other ITOM certifications will be preferred.
• Candidate should be comfortable in scripting and coding Discovery patterns, CMDB, CMDB types and scripting.
• Candidate should be knowledgeable and familiar in the Service Now Discovery/Service Mapping offerings.
• Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying Service Now Service Mapping.
• Candidate should have experience in coding, test scripts and configuration for Service Now Service Mapping along with ability to configure Service Now MID Servers in customer environments.
• Candidate should have experience in developing customized patterns for Discovery/Service Mapping.
• Candidate should have experience in delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB lifecycle.
• Candidate can clearly articulate the Service Now CMDB classes for asset and configuration, their relationships and dependencies.

Mid-Senior level

Contract

Information Technology

IT Services and IT Consulting