Manager, Cloud Engineering & Operations

As a leader in Lawful and Location Intelligence, SS8 helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the real-time insights that help save lives. Our high performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost.

SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.

SS8 is seeking an experienced Manager, Cloud Engineering & Operations to lead the architecture, engineering, deployment, and continuous improvement of SS8's cloud and cloud-native infrastructure. This is a hands‑on technical leadership and people-management role with end-to-end accountability for both Cloud Engineering and Cloud Operations. You will lead a team responsible for building and operating highly available, secure, scalable, and resilient infrastructure supporting SS8's mission‑critical solutions across public, private, hybrid, sovereign, customer‑managed, and restricted or air‑gapped environments.

The ideal candidate is a player‑coach who combines strong people leadership with deep technical credibility and operational accountability — equally comfortable conducting an architecture review with senior engineers, leading a major production incident, reviewing operational KPIs, and discussing cloud strategy with executive leadership. You should be able to create a culture in which reliability, security, automation, and operational ownership are engineering responsibilities from day one, not activities that begin after development is complete.

• Owning the architecture, engineering strategy, and technical roadmap for SS8's cloud and cloud‑native infrastructure, including public/private/hybrid cloud, Kubernetes, distributed infrastructure, and disaster recovery.
• Establishing a disciplined Cloud Operations function covering 24x7 availability, incident response, root‑cause analysis, change management, and capacity/performance management.
• Driving Dev Ops and SRE practices across the organization, including Infrastructure as Code, CI/CD, and automation of provisioning, monitoring, and remediation.
• Building comprehensive observability across infrastructure, platforms, and applications — metrics, logging, tracing, and security telemetry
• Developing infrastructure and operational models that let SS8 products run consistently across AWS, Azure, GCP, OCI, private cloud, customer data centers, sovereign, and air‑gapped environments.
• Identifying opportunities to bring AI and automation into Cloud Operations, including intelligent alert correlation, automated triage, and anomaly detection.

• Set technical direction and remain technically engaged through architecture reviews, design reviews, proof‑of‑concept work, and critical engineering initiatives — following the full lifecycle from architecture through build, automation, deployment, operation, monitoring, recovery, and continuous improvement.
• Define operational ownership across Cloud Engineering, Software Engineering, Support, Professional Services, and Security; establish SLIs, SLOs, and KPIs, and own measurable outcomes including platform availability and reliability, MTTD/MTTA/MTTR improvement, change failure rate, deployment consistency across customer environments, and reduction in customer‑impacting incidents.
• Build, lead, mentor, and develop a high‑performing Cloud Engineering & Operations team, including hiring, performance management, resource planning, and succession planning — with success measured in part by the team's growth, retention, and…