Lead User Experience Researcher

The application window is expected to close on: 11/23/2026

Meet the Team Cisco Cloud Control is a unified operations platform designed for Agentic Ops, which brings every Cisco domain—including networking, security, compute, observability, and collaboration—into one consistent environment. It enables IT teams to proactively manage, govern, and operate their full IT estate from a single experience without replacing existing individual product dashboards.

A key part of this role will be platform measurement: defining, baselining, and tracking the UX metrics that tell us whether our most important Cisco Cloud Control platform journeys are delivering on customer outcomes. This is a quantitative-research heavy role. You'll partner closely with Product Management, Design, Data Science and Engineering to translate ambiguous questions into measurement plans, consume and interpret quantitative data (telemetry, surveys, benchmarks), and know when a number needs a human story behind it — flagging where qualitative follow-up is needed to explain what the data can't.Your

Impact As a Lead UX Researcher, you’ll be part of the AI Software & Platform Team, working on Cisco Cloud Control, AI Canvas, Studio and Marketplace. In this role, you’ll drive a deep understanding of users to shape the future of Cisco’s user experiences across the platform and its AI-powered solutions. You will also:

Define and track key UX success metrics across priority platform journeys, in partnership with Product Management, Design, Data Science and Engineering Build and maintain measurement plans; align partners on what's being measured, why, and how success is defined

Baseline platform journey quality and track over time Analyze and communicate quantitative findings to partners in terms they can act on Identify where quantitative signals are inconclusive or surprising, and scope qualitative research to explain the "why" behind the data

Work cross-functionally across business units, connecting measurement findings across the broader platform

Design, execute, and analyze quantitative studies (large-scale surveys like SUS/CSAT/SEQ, benchmark studies, A/B tests) and qualitative studies (interviews, concept evaluations)

Minimum Qualifications Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent related work experience7+ years leading end-to-end quantitative and qualitative UX research (discovery, planning, recruitment, execution, synthesis, analysis, presentation), ideally applying AI to augment and accelerate your research craft

Experience partnering with Product, Design, Data Science and Engineering teams to define and execute user-centered success measures and measurement plans Experience using quantitative research skills e.g. surveys (SUS, CSAT, NPS, SEQ), statistical analysis, benchmarking, A/B and multivariant testing

Experience with qualitative research e.g. user interviews, moderated and/or unmoderated usability testing, concept evaluations, journey mapping

Experience applying AI to augment and accelerate your research craft

Preferred Qualifications

Experience with Amplitude or other equivalent platforms

Experience conducting research on AI software or related topics

Ability to translate behavioral data into clear, decision-ready narratives

Demonstrated experience building and owning UX measurement frameworks or success-metric programs, not just single studies

Comfort working directly with product telemetry/instrumentation data Can easily navigate and bring clarity to ambiguity

Strong organizational skills with the ability to manage multiple projects in a fast-paced environment.

Curiosity and confidence to ask questions that will uncover…