Product Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll DoIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of  this role, you will serve as the central technical resource / interface with Software and Hardware design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle. Will be fully integrated and working directly with aforementioned teams to incorporate value added serviceability, reliability and service business practice improvements into product design.  

Works to optimize serviceability, reduce cost-of-service through all stages of the PLC (Product Life Cycle), and improve short- and long-term product service revenue performance. Involvement lasts throughout all stages of a product’s lifecycle to ensure system level product performance is continuously tracked and meets established specification. Drives continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training.

Job Scope and Complexity:
Strong knowledge of overall system operation, system integration, and system calibrations

Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection

Act as a two way conduit of information between design teams, and tech support and service personnel

Very adept at 7-step trouble-shooting, including driving learning and standardization where appropriate

Full understanding of the need to protect our service IP, and apply BKMs into documentations, FRUs, Tooling, and training

Able to step into a difficult beta and sustaining escalation, analyze data from various sources, and, working with divisional experts when necessary, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
Leverage learning and knowledge across the Tech Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools. Develop and promote the use of Merlin and Solution Point during Beta and released product phases

Ensure that learning on current generation tools is captured and applied to next generation designs

Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades.  Trains the trainer, and teach or co-teach initial courses.  Audits service training courses to ensure their quality

Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments.  This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors

Prepare CoS models (bottom-up and top-down) during initial concept phase, and…