Program Management Manager

Salary: USD
130000 - USD
150000 per year + Medical, Dental, Vision, 401K

We are seeking a Program Management Manager to join a client in Milpitas. This is a full-time, direct hire role. The role is 100% onsite.

The Manager, Program Management is responsible for leading the Program Management team and serving as the primary strategic liaison between customers and the organization. This role oversees customer order management, program execution, new product introductions (NPI), contract and purchase order reviews, and cross-functional coordination to ensure customer expectations for quality, cost, delivery, and service are consistently achieved.

The Manager, Program Management drives customer satisfaction, revenue growth, profitability, and operational performance while ensuring effective communication and collaboration across internal functional teams.

• Lead, develop, and oversee all activities of the Program Management team.
• Provide coaching, mentorship, and performance management to salaried and hourly team members.
• Establish clear objectives and performance expectations aligned with company goals.
• Foster a customer-focused, collaborative, and results-driven culture.

• Serve as the primary escalation point for customer concerns and program-related issues.
• Build and maintain strong customer relationships through regular communication and strategic engagement.
• Define and manage customer expectations related to quality, delivery, cost, and service.
• Identify opportunities for business growth and support new sales initiatives within existing customer accounts.
• Lead customer business reviews, including monthly, quarterly, and executive-level meetings.

• Direct the successful launch and execution of new customer programs and product introductions.
• Coordinate product implementation plans, schedules, and cross-functional readiness activities.
• Oversee the setup and maintenance of Bills of Materials (BOMs), production standards, and customer orders within the ERP system.
• Partner with Planning and Operations teams to ensure proper MRP loading, material availability, and production readiness.
• Coordinate engineering change implementation and communicate schedule, cost, and operational impacts to customers.
• Lead pre-production and post-production reviews to ensure successful program execution.
• Maintain profit and loss (P&L) accountability for assigned customer accounts.
• Monitor and improve account profitability through effective cost management and customer negotiations.
• Track and recover applicable customer charges, including:
  • Purchase Price Variance (PPV)
  • Tariffs and duties
  • Expedited freight
  • Non-Recurring Engineering (NRE) expenses
  • Rework costs
  • Overtime charges
  • Other customer-specific recoverable costs
• Ensure Excess and Obsolete (E&O) inventory is identified, quoted, communicated, and collected from customers as applicable.
• Lead quoting activities, contract reviews, pricing analysis, and commercial negotiations.

• Collaborate with Engineering, Manufacturing, Supply Chain, Quality, Planning, and Purchasing teams to ensure contract requirements are achieved.
• Support resolution of customer and operational issues through corrective and preventive actions.
• Ensure manufacturing, material, quality, and delivery requirements are met in accordance with customer agreements and business objectives.

• Monitor key performance indicators (KPIs) related to customer satisfaction, delivery, quality, profitability, and operational performance.
• Analyze program performance and implement improvement initiatives to drive customer success and business results.
• Report customer…