StorQuest Assistant Store Manager

Description

When you join the Stor Quest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, Stor Quest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.

The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.

• $18.00 - $21.00 per hour + Competitive Bonus Potential
• Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.
• Become a subject matter expert on self-storage while being able to explain it all to our customers.
• Assist William Warren Properties’ customers during some of their most challenging times.
• Manage all aspects of the rental process including:
• Converting a sale
• Taking payments
• Selling merchandise
• Offering insurance
• Assists customers with truck rentals at some locations
• Participating in collecting past-due accounts
• Guiding WWP customers on their awesome journey
• Manage operational activities such as:
• Inspecting the stores daily including lock checks
• Maintaining an impeccable facility
• Performs minor maintenance and custodial duties; cleans vacated units on a timely basis
• Contacting vendors when applicable for routine maintenance repairs
• Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely
• Going to the post office

• Make a difference and have a positive impact.
• Help people by listening and understanding their challenges.
• Ease concerns and consult with them to find an optimal storage solution that fits their needs.
• Promote a team-first environment that values guest service and creating happiness.
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
• Contribute creatively to the organization’s success by generating new and useful ideas.

• Preferred 1+ years in Customer Service/Sales experience
• Tech Savvy is a plus
• Experience in Cash Handling required
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry preferred

• Ability to walk, bend, stand, and stoop frequently
• Ability to lift up to 35 lbs. frequently
• Ability to push up to 50 lbs. frequently
• Ability to lift above head frequently
• Ability to work evenings and weekends as needed or required
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
• Ability to communicate in written and verbal format frequently

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the…