Restoration Lead Technician

Restoration Lead Technician

SERVPRO of Palo Alto is hiring a Restoration Lead Technician!

SERVPRO of Palo Alto offers :

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

As the front-line representative of the SERVPRO brand, the Restoration Lead Technician demonstrates the company's Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

• Valid driver's license
• High school diploma / GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push / pull / lift / carry objects
• Ability to work with / around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.