Resident Services Coordinator

Resident Services Coordinator at Abode

Abode, one of the largest nonprofit organizations working to end homelessness in the Bay Area, is seeking a Resident Services Coordinator for our Sango Court program in Milpitas, CA. The Resident Services Coordinator is responsible for providing housing stabilization services to households that are homeless and/or low income. The position includes counseling, referral to financial/credit counseling, legal services, and developing individualized housing plans that lead participants toward permanent housing stability.

The Coordinator also coordinates services to ensure participants are connected to needed supportive services.

You will work with talented, supportive and diverse leaders and teams. Abode recognizes employee efforts, seeks employee input, and cares for employees as individuals with lives outside of work. The workforce reflects the diversity of the communities we serve; people of color make up nearly 70% of our workforce.

• $28.85–$30.50 per hour
• 100% paid health benefits for employees
• 31 PTO / Holidays per year
• 403(b) Retirement Plan with Employer Match & Contribution Programs
• Dynamic, mission‑driven culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

• Develop a community calendar of educational, recreational and civic engagement activities and events.
• Develop collaborative relationships with other local service providers and community agencies. Maintain a positive relationship with the surrounding neighborhood.
• Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
• Assist residents in retaining housing and maximizing their independence and self‑sufficiency by linking them to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse, within the household.
• Provide crisis intervention as needed and when requested by property management and/or program participants.
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
• Other duties as assigned.

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field, or equivalent experience.
• 1 year of case management experience providing services to homeless or low‑income individuals and/or families.
• Use of personal vehicles and proof of valid California Driver’s License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.
• Work flexible hours, including some weekends and evenings when required.

• Excellent verbal & written communication, organizational, and time‑management skills.
• Strong analytical and problem‑solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Experience using data collection software for documenting and reporting requirements.
• Ability to take the initiative, be flexible, have self‑motivation, and the capacity to respond effectively in stressful situations.
• Experience with community networking and resource building.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business‑related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Notice:
This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Entry level

Full‑time

Other

Non‑profit Organizations