Operations Administrator

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees. All 7,000 of them. If you join our team, you’ll enjoy

• Our commitment to diversity, as the largest minority‑and woman‑owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive in our offices or yours.

The Operations Administrator for the Business Management Office (BMO) of Spend Optimization Services (SOS) provides high‑level administrative and operational support to ensure smooth functioning of BMO activities. This role ensures smooth execution of sales processes, accurate data management, and compliance with organizational standards. This role is pivotal in coordinating processes, managing documentation, and supporting leadership in driving operational excellence across SOS, enabling the BMO team to focus on strategic initiatives.

• Manage day‑to‑day administrative tasks for the BMO team, including scheduling meetings, preparing agendas, and maintaining accurate records.
• Support the development and maintenance of process documentation, SOPs, and compliance records.
• Support implementation of process improvements, including automation of recurring billing and load sheet utilization for invoicing.
• Support BMO Finance Specialist with recurring billings and other invoicing activities.
• Maintain and organize BMO documentation repositories, ensuring version control and accessibility.
• Support maintenance of the SOS catalog.
• Support data collection, validation, and governance to ensure reliable information for business operations and reporting.
• Handle confidential information with discretion and integrity.

• Adaptability:
  Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
• Organizational
  
  Skills:
  
  Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
• Time Management:
  Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
• Communication:
  Can communicate simple ideas and information clearly.
• Problem‑Solving:
  Can demonstrate a willingness to address and resolve problems when they arise.
• Collaboration:
  
  Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
• Reliability:
  Can demonstrate a willingness to complete assigned tasks on time and meet expectations.
• Continuous Improvement:
  Can identify minor areas for improvement and implement minor changes.
• Multi‑Tasking:
  Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.
• Attention to Detail:
  Can demonstrate an ability to follow instructions and complete tasks as assigned.

• Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Basic
• Ability to handle large volumes of work and meet tight deadlines - Basic
• Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently.
  
  - Basic
• Ability to research and resolve problems as they arise - Basic
• Self‑motivated with an upbeat attitude and the desire to learn new skills - Basic
• Ability to learn fast, absorb knowledge, and apply newly learned information daily - Basic
• Ability to engage in independent work to increase job related knowledge and skills - Basic

• Bachelor’s degree in Business Administration or related field preferred.
• Experience:
  
  1‑3 years in administrative or business operations roles, ideally within IT or professional services.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Familiarity with collaboration tools (Teams, SharePoint) and CRM platforms (Dynamics).

The estimated annual pay range for this position is £30,000 - £40,000 which includes a base salary and bonus. The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.

Equal Employment Opportunity M/F/Disability/Protected Veteran Status