Receptionist; Part Time - General Practice

Purbeck Health Centre is recruiting a part-time Receptionist to join our busy general practice team.

Reception is at the centre of everything we do. This is not a basic admin role. You will be one of the first people patients speak to or see, and the way you manage conversations, appointments and messages directly affects patient care and safety.

This post is for a fixed morning shift:

Monday to Friday 8:00am to 1:30pm

This is a fast-paced working environment with constant patient contact. We are looking for someone who is calm, organised, reliable and genuinely cares about providing good service.

Additional information

You will need to be flexible to help cover sickness or annual leave when required (between 8:00am and 6:30pm).

Please read carefully

This is not a quiet or low-pressure role.

The work is busy and constant, and requires resilience, organisation and a positive attitude. You need to be comfortable working at pace, managing multiple tasks and staying professional during busy periods.

This role suits someone who genuinely wants to work in general practice, understands the responsibility involved, and cares about patient experience.

This is a front-facing role at the centre of the practice. You will work on reception and phones, managing a high volume of patient contact throughout the day.

Your role is to welcome patients, handle enquiries in person and by telephone, book and amend appointments, take and pass on messages accurately, and support safe patient access to clinical services.

Clear communication, strong customer service skills and attention to detail are essential.

The work is constant and fast paced. You must be able to prioritise, manage pressure and remain calm, polite and professional at all times. Patients may be anxious, frustrated or distressed, and you are expected to respond in a supportive and respectful way.

Accuracy matters. You will be responsible for recording information correctly, following processes carefully, handling confidential information safely and ensuring messages are passed on without delay.

You will work closely with clinical and administrative colleagues and are expected to be reliable, punctual and consistent. Taking responsibility for your work and doing things properly is important in this role.

Purbeck Health Centre is a GP-led practice serving a diverse local population.

We are a busy practice with clear standards and a strong focus on safe, reliable patient care. Our team includes GPs, Advanced Nurse Practitioners, Practice Nurses, Healthcare Assistants, Pharmacists, Physiotherapists and a dedicated reception and administrative team. The practice is supported day to day by a Practice Manager and Deputy Practice Manager.

Our reception team plays a key role in how patients experience the practice. The service you provide and the way you present yourself matters. We work as a team, support one another and take pride in delivering a service patients can trust.

Working at Purbeck Health Centre suits people who care about doing the job properly and being part of a committed team.

This is a front-facing role at the centre of the practice. You will work on reception and phones, managing a high volume of patient contact throughout the day.

You will welcome patients, handle enquiries in person and by telephone, book and amend appointments, take and pass on messages accurately, and support safe patient access to clinical services. The way you communicate and manage information directly affects patient care, so clear communication, strong customer service skills and attention to detail are essential.

The work is constant and fast paced. You must be able to prioritise tasks, manage pressure and remain calm, polite and professional at all times. Patients may be anxious, frustrated or distressed, and you are expected to respond in a supportive, respectful and controlled way.

Accuracy matters in this role. You will be responsible for recording information correctly, following practice processes carefully, handling confidential information safely and ensuring messages are passed on without delay. Mistakes in reception can affect patient care, so taking responsibility for doing things properly is important.

You will work closely with clinical and administrative colleagues and are expected to be reliable, punctual and consistent. You will contribute to the smooth running of the day, support colleagues during busy periods and help maintain a welcoming, organised and professional reception area.

Purbeck Health Centre is a busy general practice with clear standards. Our reception team plays a key role in how patients experience the practice. The service you provide and the way you present yourself matters.

This role suits someone who genuinely wants to work in general practice, understands the responsibility involved, and cares about patient experience. It is not a quiet or low-pressure role and requires resilience, organisation and a positive…