Reception Team Leader and Emergency Care

Reception Team Leader - Urgent and Emergency Care

The closing date is 01 March 2026

Band 4

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

Interview date 5.03.2026

We are unable to offer sponsorship for this role

"- NHS Survey, 2024" They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

The role of the UEC Reception Team Leader will effectively lead and support the UEC Administrator and Patient Booking Clerks to ensure the smooth running of the Emergency Department (ED) and Same Day Emergency Care (SDEC) receptions and all administrative processes associated with it. They will be responsible for the efficient supervision and direction of the team, ensuring all administrative duties are performed effectively and to the required standard, meeting objectives.

Whilst this is a supervisor role the post holder will also provide high quality front line administrative and reception. This role involves collaborating closely with clinician and operational management teams. The post holder will work as part of the Urgent and Emergency Care (UEC) team ensuring an efficient high quality and service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies and being able to provide general non‑clinical advice, such as travel expense information or assistance with lost property, directly to patients, clients, relatives, or carers in a professional and supportive manner.

Key responsibilities include:

• The Reception Team Leader will effectively lead and support the Urgent and Emergency Care reception team within the CSU (Clinical Service Unit) to ensure the smooth running of ED Reception and Same Day Emergency Care and all administrative processes associated with it.
• Leading the reception team in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs).
• Planning and managing the reception staffing rota to maintain a 24‑hour service. Identifying and escalating gaps in service provision.
• To manage the recruitment process for all ED reception staff and provide a training schedule and training for newly appointed staff.
• Conduct regular performance reviews with all reception staff to include the development of personal development plans, in line with the Trust's appraisal policy. Ensure all staff are made aware of the training opportunities available to them.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state‑of‑the‑art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24‑bed wards – and the recently approved Women and Children's Centre, set to open by 2030.

Reception Management:

• Supporting the Assistant Service Manager with the day‑to‑day supervision of the UEC administrative team and in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs).
• Supporting the Assistant Service Manager in the line management of the team such as appraisals, 1:1s, mandatory training compliance, annual leave,…