Client Services Administrator

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This role sits within a dedicated Employee Programmes Team and serves as the first point of contact for all participant-related email communications, both inbound and outbound. The primary focus is to ensure a high-quality service experience for all programme participants, in line with agreed service standards.

Key Responsibilities:

• Manage dedicated programme mailboxes, ensuring all queries are responded to within established service levels.
• Develop and maintain strong working relationships with programme stakeholders by providing timely and effective support.
• Liaise with global technical support teams to investigate and resolve participant-related issues.
• Coordinate with internal participant care teams to ensure reward and redemption queries are handled promptly and accurately.
• Provide ongoing administrative support across various aspects of the programme.
• Support the maintenance of key documentation such as process guides, trackers, and client reports.
• Offer assistance across other specialist departments and team projects when capacity allows.

Person Specification:

• Proficiency in Microsoft Outlook and experience using database systems.
• Background in a customer service or support-focused environment.
• Strong interpersonal skills and the ability to build rapport with programme participants.
• Excellent communication skills, both written and verbal.
• Effective time and task management abilities.
• Strong problem-solving skills and the ability to see participant queries through to resolution.
• High attention to detail and commitment to quality.
• Additional language skills (written and verbal) are advantageous but not essential.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Administrative and Customer Service
• Industries Administrative and Support Services and Office Administration

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